Communication Skills, Customer Support/Service, Event Management, High School Diploma, Hospitality and Tourism, On Call, Primary Care, Regulations, Time Management
Guest Services Representative
A Guest Services Representative is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuringall service needs are met. Guest Services Representatives may support Guest Services roles in the following areas: usher, ticket taker, and/or door guards.
This role will pay an hourly wage of $17.00.
Benefits for part-time roles: 401(k) savings plan, 401(k) matching.
This position will remain open until September 11, 2026.
Responsibilities
- Provide exceptional customer service and assistance to all guests
- Greet and scan tickets as guests enter the building
- Greet and usher guests to their seats
- Provide directional assistance to guests throughout facility
- Control and monitor all access to all restricted areas for events
- Provide a safe and secure environment for Mullett Arena
- Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
- Complete an incident report on a timely basis, as required
- Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow all event procedures and safety standards
- Provide excellent customer service assistance to all clients
- Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
- All other duties assigned by Event Manager, Event Coordinator, and or Supervisor
Qualifications
- High school diploma or equivalent preferred
- Must have demonstrated ability to function in a fast-paced, high-pressure environment
- Customer service experience and exceptional customer service and communication skills.
- Comfortable working with the public with an outgoing and friendly personality
- Ability to communicate clearly and concisely.
- Ability to work both independently and as part of team, remaining flexible in your role
- Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
- Ability to work a minimum of 2 events per month at the Mullett Arena.
- Ability to stand in one location for extended periods of time.
- Ability to occasionally be required to lift and/or move heavy objects.