Guest Services Representative

The Guest Services Representative is a key public-facing member of OMSI's Guest Services team, responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive, solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences.

The position requires working onsite at the museum and includes working weekends, holidays, special events, and/or evenings as scheduled. The role is temporary, scheduled to work 20 - 29 hours per week between August 7, 2026 through October 22, 2026.

Candidates must have, but not limited to, the following knowledge and skills:

• Strong interpersonal and communication skills;
• Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities;
• Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters.
• Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers;
• Sales-oriented mindset with the ability to explain and promote products, memberships, and events;
• Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling;
• Ability to effectively work in a fast-paced, guest-centered environment.

Successful candidates will also have 1 year of customer service experience in a fast-paced, public-facing retail, hospitality, attraction, or service environment.