Guest Services Representative

Guest Services Representative Poughkeepsie, NY, United States

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Guest Services Representative Location: Poughkeepsie, NY, United States Salary Range: $17.00 - $20.00 Work Type: Part-Time Standard Hours: 24 FTE: Non-Exempt Work Schedule: Day/Eve 8 Work Shift: Variable (4-8 hours shifts between 5a-8p) Weekends and rotating holidays Date Posted: Mar 23, 2026

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Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services, and telehealth visits. With strong hearts and open minds, were pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile, and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

Summary The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.

Responsibilities

1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive, approachable attitude with every interaction.
2. Provides accurate and timely information and directions.
3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.
4. Takes the initiative to maintain a safe and attractive environment within the facility and immediate property.
5. Provides information/support to families of surgery patients.
6. Notifies Security of any suspicious person or behavior, accident, or circumstances that may cause damage or injury.
7. Ensures department logs are up to date and accurate.
8. Establishes and maintains efficient working relationships with supervisor, coworkers, and the customers.
9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
10. Maintain and Model Nuvance Health Values.
11. Demonstrates regular, reliable, and predictable attendance.
12. Performs other duties as required.

Requirements

• High School Diploma or equivalent is required.
• Minimum six months customer service experience.
• Ability to communicate in Spanish is a plus.

Education HS Grade Equivalent

Working Conditions

• Manual: Significant manual skills, motor coordination & finger dexterity.
• Occupational: Little or no potential for occupational risk.
• Physical Effort: Sedimentary/light effort. May exert up to 10 lbs. force.
• Physical Environment: Generally pleasant working conditions.

Company Vassar Brothers Medical Center

Org Unit 1839

Department Info Desk

Exempt No

Salary Range $17.00 - $20.00 Hourly

Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate, several factors may be considered as applicable, e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.

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We are an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State, or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.

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