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Guest Services Representative

Florida Medical Clinic

WESLEY CHAPEL, Florida

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JOB DETAILS
SKILLS
Americans with Disabilities Act (ADA), Communication Skills, Community and Social Services, Customer Support/Service, FMLA (Family and Medical Leave Act of 1993), Home Care, Hospital, Hospital Administration, Hospital Systems, Hospitality and Tourism, Maintain Compliance, People Management, Social Work
LOCATION
WESLEY CHAPEL, Florida
POSTED
2 days ago
Position Summary:

Provides directions to guests/team members within the hospital system, and the Orlando area.

Responsibilities:

Essential Functions

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.¿

 

Other Related Functions

  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development
  • Other duties as assigned.
Qualifications:

Education/Training

  • High School diploma or equivalent.

Licensure/Certification

  • None.

Experience

  • Two (2) years of experience in a customer service setting.

About the Company

F

Florida Medical Clinic

At Florida Medical Clinic, your life is our specialty. Our team of compassionate, experienced physicians offers a comprehensive range of healthcare services. By specializing in everything from family practice and internal medicine services to cardiology, gastroenterology, sports medicine, plastic surgery, and beyond, all within a single, clinically integrated network, our team streamlines every aspect of your health care. There’s only one name you’ll need to remember for all of your medical needs: Florida Medical Clinic.

What Does FMC have to offer its employees?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

  • Generous paid time off(including holidays)
  • 401K plan with annual 3% Employer contribution after one year of employment
  • Gives you an employer that you will have pride in working for
  • Excellent training programs and opportunities for growth
  • Medical Plans including:
    • Employer Contributions to HSA high deductible plan
    • Discounts at our medical facilities
    • Cigna Open Access OAPIN & OAP plans
    • Wellness Programs with incentives
  • Company sponsored Life Insurance with buy-up provisions
  • Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
  • Gives you an employer that you will have pride in working for
  • Values and appreciates its employees
  • Provides a reputation for superior health care and quality service

We are also a company that strongly believes in giving back to the community in which we live and work.  The Florida Medical Clinic Foundation of Caring supports individuals, children and families in need.  The foundation has invested $2 million and 1,000s of volunteer hours in helping children, families and those in need.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Healthcare Services
FOUNDED
1993
WEBSITE
http://www.floridamedicalclinic.com

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