Guest Services Representative

Guest Services Representative (Full-time)
Location: Novant Health New Hanover Regional Medical Center 

Schedule/Shift:

Sunday 6:30a-7:00p 

Monday 8:00a- 6:30p 

Tuesday 8:00a-6:30p 

Wednesday 2:00p-7:00p 

Thursday 2:00p-7:00p

As a Guest Services Representative, you’ll be the first warm, caring presence patients and visitors encounter. You set the tone for a remarkable experience by providing compassionate support, clear communication, and a safe environment.

Why Join Novant Health?

• Impactful Role: Help create a positive, reassuring experience when patients and families need it most
• Supportive Team: Join a mission-driven environment that values service excellence and collaboration
• Growth Opportunity: Build your skills and knowledge of hospital services and resources
• Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging

• Education: High school diploma required.
• Experience:  One to two years of customer service experience, preferably in a healthcare setting.
• Licensure/certification/registration: Valid state driver’s license at facilities where valet assistance may be needed is required.
• Additional skills required: Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional skills preferred:Be a current notary public or be willing to become a notary, if needed.

• Serve as the initial welcoming presence at the hospital main entrance
• Welcome and assist patients, families, and visitors with professionalism and empathy
• Provide directions and communicate current hospital policies clearly and courteously
• Monitor visitor control and maintain oversight of assigned areas to ensure safety and security
• Respond quickly and effectively to guest concerns, providing immediate service recovery when needed
• Perform clerical and administrative tasks to support hospital operations
• Maintain a strong understanding of hospital services and facility resources to guide guests confidently