Guest Services & Reservations

Be the Voice of Bavarian Inn

Every memorable Bavarian Inn experience begins with a conversation.

As a member of our Guest Services & Reservations team, you'll be the first voice many of our guests hear and the first impression they'll have of Bavarian Inn. Whether you're helping a family plan a birthday celebration, anniversary dinner, holiday gathering, or simply a night out, you'll play an important role in creating enjoyable experiences before our guests even arrive.

Using our computer-based reservation and guest management systems, you'll coordinate reservations, personally connect with guests before their visit, answer questions, recommend thoughtful enhancements that make celebrations even more memorable, and ensure every interaction reflects the genuine warmth and hospitality that has made Bavarian Inn a family tradition for generations.

Pay & Schedule

• Part Time: 16-35 hours per week
• Shift Examples: 8am-4pm; 10am-6pm; 12pm-7pm/9p
• Wage: $15.00 per hour

(Current Hiring Need: Monday, Saturday, Sunday, and holiday availability)

We also offer time and a half on holidays, up to $10,000 in tuition reimbursement, up to $1,000 in referral incentives when friends you refer are hired, flexible scheduling, free meals during scheduled shifts, and many other great team member perks!

What You'll Do

• Welcome guests with friendly, genuine Bavarian hospitality through both inbound and outbound phone conversations.
• Manage reservations and guest information using our computer-based reservation and guest management systems.
• Contact guests to confirm reservations, answer questions, and help personalize their upcoming visit.
• Learn about guests' special occasions and recommend celebration enhancements such as cakes, balloon bouquets, and special event packages.
• Provide helpful information about our restaurant, menus, events, and amenities.
• Respond to guest questions and concerns with professionalism, empathy, and a commitment to creating positive experiences.
• Complete administrative and clerical tasks with exceptional accuracy and attention to detail.

What You'll Bring

We're looking for someone who demonstrates:

• A warm, friendly, and professional communication style.
• Excellent customer service and interpersonal skills.
• Confidence using computers and the ability to quickly learn reservation and guest management software.
• Strong organizational skills with exceptional attention to detail.
• The ability to multitask while maintaining accuracy in a fast-paced environment.
• A positive attitude, sound judgment, and a genuine desire to create enjoyable experiences for every guest.

About Bavarian Inn Restaurant

For generations, Bavarian Inn has welcomed millions of guests with our famous family-style chicken dinners and warm Bavarian hospitality. Since 1950, our company has grown into one of the area's premier family-owned businesses, offering dining, retail, and lodging. What's our secret? Great team members.

When you become a team member at Bavarian Inn Restaurant, you've joined the family. Family-owned and operated, our leadership team continues to uphold the values and work ethic established by founders William and Dorothy Zehnder. Together, we create enjoyable experiences that guests remember for years to come.

Hello to Hired – Apply Today!

If you're interested in this position or other opportunities at Bavarian Inn Restaurant, apply online or visit our Team Services office in person. Office hours are Monday-Saturday, 9am-5pm, with on-the-spot interviews whenever possible.

Location:

BAVARIAN INN RESTAURANT

713 S. Main Street

Frankenmuth, MI 48734

(Please enter using the marked "Team Member Entrance" staircase at the rear of the building.)

Questions? Call 989-652-7215 to learn more or schedule an interview.