Guest ServicesJoin our team at Evergreen Post Acute Rehab in Smyrna, DelawareAs a Guest Services team member, you will provide the initial introduction to our facility, creating a positive and welcoming experience for residents, visitors, and callers. If you possess exceptional customer service skills, a pleasant telephone voice, great people skills, and the ability to multitask while maintaining a calm and patient disposition, we encourage you to apply.ACCOUNTABILITIES• Cordially and professionally greet and direct residents, visitors, callers, and employees• Become acquainted with staff members and their functions to properly route calls• Complete various administrative projects as directed by your supervisor• Possess appropriate computer skills to effectively accomplish required tasks• Cooperate with other departments to facilitate communications and notification of immediate needs• Ability to follow procedures for medical emergencies and urgent situationsAdditionally, you will:• Generate and distribute forms• Accurately perform all mail room functions for staff and residents• Attend various meetings and functions as required• Perform other duties as needed by Admissions and AdministratorQUALIFICATIONS• Exceptional customer services/sales experience• Minimum requirement of a high school diplomaKEY REQUIREMENTS• Maintain confidentiality/HIPPA at all times as it relates to resident information and business• Practice good judgment at all times• Dependable and reliable• Maintain proper dress code in uniformBenefits• We offer dental, vision, 401K, PTO, opportunity for advancement, and much more.If youre looking for a rewarding and challenging role that makes a difference in the lives of others, apply now to join our team as a Guest Services representative at Evergreen Post Acute Rehab in Smyrna, Delaware.