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Guest Services Supervisor, FT

Davidson Hospitality Group

Kapaa, Hawaii

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JOB DETAILS
SALARY
$30–$30 Per Hour
SKILLS
Communication Skills, Computer Skills, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, Entrepreneurship, High School Diploma, Hospitality and Tourism, Hotel Reservation, Incentive Programs, Interpersonal Skills, Leadership, Medications, Mentoring, Record Keeping, Recreation, Reporting Skills, Restaurant, Small Company, Team Lead/Manager, Team Player, Time Management
LOCATION
Kapaa, Hawaii
POSTED
2 days ago
Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!

Key Responsibilities:
  • Supervise and mentor the guest services team, including front desk agents and concierge staff
  • Ensure efficient check-in and check-out processes for guests
  • Handle guest inquiries, complaints, and special requests with professionalism and empathy
  • Coordinate and communicate with other departments to ensure seamless guest experiences
  • Monitor guest satisfaction and respond to feedback in a timely manner
  • Assist with training new team members on service standards and hotel policies
  • Maintain accurate records and prepare reports related to guest services
  • Uphold high standards of service excellence and professionalism at all times
Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!

Qualifications

  • High school diploma or equivalent; additional hospitality training is a plus
  • Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
  • Excellent customer service and communication skills
  • Strong leadership and team-building abilities
  • Friendly and outgoing personality
  • Knowledge of hotel operations and reservation systems
  • Flexibility to work various shifts, including weekends and holidays
  • Proficiency in computer systems and software

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match
  • Full Time
  • Hourly-$30.00
  • Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months
  • Working at Davidson is like nowhere else. It's less of a job, more of a calling. ItBBTE

About the Company

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Davidson Hospitality Group

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