Guest Services Supervisor

Job Title: Guest Services Supervisor

Department: Guest Services

Location: WorldSprings Grandscape

Position Type: Full Time

WorldSprings is the outdoor, social-wellness experience that helps every guest feel better through globally-inspired soaking waters.

Position Overview:

Guest Services Supervisors perform all duties of a Guest Services Team Member and direct and oversee the daily activities of assigned team members. They also train, develop, motivate and coach assigned team members. This position assists the Guest Services Manager in ensuring the safe, smooth, and efficient operation of their area in both guest view and back areas while providing an excellent guest experience.

Key Responsibilities:

• Performs all duties of the Guest Services Team Members
• Greet and interact with guests, address inquiries, and handle escalated guest issues or concerns promptly.
• Ensure Check-in for our guests is an efficient, educational, and positive experience.
• Empower and train staff to resolve minor issues and provide solutions independently.
• Manage customer queues and flow to minimize wait times at the guest services desk.
• Supervise the operation of the Guest Services Team Members; Make sure staff members are taking breaks on time and according to break schedules.
• Ensure cashiers are welcoming, friendly, attentive and provide our guests with proper education.
• Ensure there is always adequate staffing at the guest services desk.
• Aid and support cashiers during busy periods or with complex transactions.
• Ensure standard PCI compliance.
• Train, mentor and provide guidance to guest services team, including cashiers, reception staff and towel desk attendants.
• Offer ongoing support and feedback to team members to improve performance.
• Process and oversee returns and exchanges, ensuring compliance with company policies and procedures.
• Support the guest services manager with investigating and addressing cashier discrepancies.
• Communicate guest services needs with the guest services manager as well as the manager on duty to ensure smooth operations.
• Share feedback on guest services team performance with the manager.
• Submit detailed end of shift recaps to the guest services manager.
• Contribute to regular meetings to share information, address team concerns and discuss updates.

Requirements and Qualifications:

• Flexibility to work evenings, holidays, and weekends.
• Strong Communication and interpersonal skills.
• Excellent problem solving and conflict resolution abilities.
• Attention to detail and strong organizational skills.
• High school diploma or equivalent; some college coursework or degree in related field preferred.
• 1 – 3 years of relevant experience preferred.

 Excellent Benefits:

• Paid time off
• Holiday pay
• 401K match
• Professional development assistance
• Company discounts and perks

Equal Opportunity Employer