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Guest Services Team - JOEY Valley Fair

Joey Restaurants

Santa Clara, CA

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JOB DETAILS
SALARY
$18.45–$33 Per Hour
SKILLS
Beverages, Communication Skills, Customer Support/Service, Disability Insurance, Food and Beverage Industry, Hospitality and Tourism, Lift/Move 50 Pounds, Menu Development, Problem Solving Skills, Resolve Customer Issues, Restaurant, Sales, State Laws and Regulations, State Ordinances, Telephone Skills
LOCATION
Santa Clara, CA
POSTED
1 day ago
Wage Scale

$18.45 - $33.00 per hour. This position is eligible for tips.

This position will earn a base hourly rate between $18.45/hour and $33.00/hour and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, on average, employees in this same position may make between $4.00 and $12.00 in tips per hour.

As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness andprofessionalism to unmatched levels.

Duties
  • Greet guests warmly and enthusiastically immediately as they enter the restaurant.
  • Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
  • Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
  • Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
  • Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
  • Thank guests for visiting as they depart the restaurant and inquire about their experience.
  • Resolve guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
  • Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
  • Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
  • Follow all food and alcohol service and handling safety precautions and procedures.
Basic Qualifications
  • 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
  • Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
  • Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
  • Thrive in a dynamic, fast-paced work environment.
  • Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.
Required Knowledge, Skills, and Abilities
  • Successful employees at JOEY are genuine, warm, and caring.
  • They value honesty and conduct themselves with integrity.
  • They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
  • They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
  • They are passionate about quality and professionalism.
  • They possess exceptional relationship building and communication skills.
  • They encourage healthy and supportive competition within their team.
  • They exude confidence, humility, and respect.
  • They take pride in presenting a professional appearance and demeanor.
Benefits
  • Career development, education, and growth opportunities.
  • Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
  • Discounted employee shift meals.
  • 10% discount for self and guests on all food and beverages when visiting any JOEY location.
  • Referral bonus program.
  • Sales competitions and rewards.
  • Paid sick leave.
Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY's Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to usrecruiting@joeyrestaurants.com.

Supplemental pay
  • Tips
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee discount
  • Flexible schedule
  • Disability insurance

About the Company

J

Joey Restaurants

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