GUEST SERVICES TEAM MEMBER - Burlington Pickleball ComplexFPC SFM, LLCLOCATION: Burlington, NCDEPARTMENT: EVENTSREPORTS TO: GENERAL MANAGERSTATUS: PART TIME (NON-EXEMPT)ABOUT THE COMPANY:The Burlington Pickleball Complex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Burlington, NC. You will be joining a championship level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growthThe Burlington Pickleball Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet members and guests and provide information and wayfinding as needed Assist with selling membership packages and court rentals Provide courteous and friendly first-in-class service to all members and guests Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.Be knowledgeable about facility programs (format, pricing, meeting dates/times) Record waivers and event information Maintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate manager Know and enforce the venue policies and procedures Complete special projects, daily assignments, and other duties as assignedManage the inventory of the office supplies and reorder items as neededAssist with opening and closing proceduresAssist with venue preparation for eventsAssist during major events with event and parking operationsBecome proficient with membership and facility scheduling software platformsAssist with basic venue upkeepComplete special projects, daily assignments, and other duties as assignedMINIMUM QUALIFICATIONS:Must be at least 18 years of age Possess a valid Driver's LicenseCustomer service experience preferredExperience with pickleball preferredFlexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenProficient computer skills with basic software platforms Ability to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersMust be available to work weekendsWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 30 pounds waist highMay be required to sit or stand for extended periods of time outdoorsWhile performing the duties of this job, the employee may work in outside weather conditionsEmployees will be exposed to outside temperaturesMinimal duties are performed in direct sunlight. The employee is exposed to hot, wet, and humid conditionsWill be required to operate a computerFacility has intermittent noise
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