Guest Services Teammate

Job Title: Guest Services Teammate

Location: Seattle, WA (Lumen Field)

Rate: $25.88/hour

Union Information: This role is represented by Teamsters 117 and union membership is required upon hire

• This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event *

Lumen Field and Event Center is a world class sports and entertainment venue. The stadium is home to the NFL's Seattle Seahawks, MLS's Seattle Sounders FC, NWSL's Seattle Reign FC, premier concerts at the stadium and WAMU Theater and many other events and consumer shows. First & Goal Inc. has served as the private operator of the stadium since its construction in 2002.

POSITION OVERVIEW

As a Guest Services Teammate, you will help create an inclusive and memorable experience for all guests that enter Lumen Field and the Event Center. The Guest Services team consists of positive individuals that are passionate about helping others in a high-energy environment. Responsibilities can vary by event and include greeting, ushering, ticket scanning and customer service.

BENEFITS

• Event transportation provided via ORCA or free parking in designated nearby garage
• Paid training
• Paid meal break (including free meals at full stadium events and concession discounts for other events)
• Uniform shirt and jacket provided
• Pro Shop merchandise discount
• Performance bonuses for working majority of Seahawks games, Sounders FC matches and other full-stadium events
• Teammate Recognition Program
• Early access to paycheck funds via Dayforce Wallet
• Paid sick time
• Holiday pay

GUEST SERVICES POSITIONS

As a Guest Services Teammate you will be assigned the following responsibilities including; Ticket Scanner, Usher, Greeter, Wheelchair Escort, Access Control, Guest Services Fan Support Booths, Research & Data Collection, Teammate Check-In, ADA Seating Relocations.

RESPONSIBILITIES

• Welcome guests and provide directions
• Provide customer service and problem resolution
• Uphold company policies to ensure guest safety and satisfaction
• Make quick and efficient decisions while maintaining professionalism
• On the job training is provided

DESIRED SKILLSET

• Ability to adapt to a fast-paced, high-energy environment
• Experience and adaptability to using tablets, computers and touch screen technology
• Excellent customer service skills
• Outgoing and approachable personality
• Ability to communicate effectively while maintaining professional composure under pressure

MINIMUM REQUIREMENTS

• Must be 18 years of age or older
• Must be able to communicate effectively in English
• Must have continual reliable access to email and a computer/ smart phone to update availability, check schedules and read event information
• Must be able to pass a background check

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for extended periods of time (unless physically unable to stand)
• Ability to walk up and down stairs and maintain balance while assisting guests
• Must be able to work both indoors and outdoors which can be subject to inclement weather
• Open availability to work nights, weekends and holidays as dictated by the event schedule
• Shifts range between 4 - 8 hours on average
• This role is represented by Teamsters 117 and union membership is required upon hire

Company: FGI

Company: Gameday