Guest Services Technician

What You''ll Be Doing

Make a difference in our community and join the Homeless Services team!

In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.

The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community.

SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency.

The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch, and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff.

In this role, you will work various shifts at our 24-hour facility on an as-needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.

NOTE: Work Schedule: Monday - Friday, 3:00pm - 11:45pm

About Our Team

Wake County Department of Housing's goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County's economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County's commitment to healthy and inclusive growth. The Department's programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working with the homeless population
• Associate''s Degree in a Human Services or equivalent field
• Customer Service Experience

How Will We Know You''re ''The One''?

• Ability to recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges
• Ability to communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately
• Ability to effectively use office equipment and technology, including Microsoft Office applications and CHIN
• Ability to coordinate work, multitask and adapt to changing priorities in a fast-paced environment
• Ability to observe, monitor, collect and record data; assess accuracy, validity and integrity
• Ability to work independently and complete tasks accurately with high attention to detail

About This Position

Location: South Wilmington St Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 3:00pm - 11:45pm

Hiring Range: 25.34 - 30.10

Market Range: 25.34 - 30.10

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/3/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.