Guest Services- Waconia Community Center

Guest Services Team member, Part-Time

Under the supervision of the General Manager and On Site Manager , performs a variety of duties with primary focus on excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Practices excellent customer service
• Assists customers by answering questions and answering the phones.
• Executes policies and procedures professionally and accurately
• Communicates clearly and professionally with staff and patrons
• Ability to give proper directions and knowledge of local area
• Assists customers with recreation equipment
• Accurately handles cash and register transactions
• Maintains a clean and safe facility
• Performs basic custodial duties 
• Assists managers with supervision of programs and activities
• Required to attend all training sessions and staff meetings
• Required to be ready to work immediately at time of scheduled shift
• Responsible for completing all other tasks as assigned by supervisor

WORK ENVIRONMENT & CONDITIONS 

Work is performed in several settings:

• An office environment
• A recreational facility
• Working indoors and outdoors

This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, 

 EQUIPMENT USED 

Standard office equipment that includes computers, fax and copy machines, telephones, and cash registers.  Maintenance and cleaning equipment that include vacuums, mops and any other equipment associated with use in a recreational facility.

JOB REQUIREMENTS 

• Must be a minimum of 16 years of age or older
• Customer service experience is preferred
• Must be available to work evenings, weekends, and holidays