The Support Team Member role focuses on delivering an EXCEPTIONAL guest experience by embodying the Hideaway Way and adhering to Service Standards. Responsibilities include warmly welcoming guests, maintaining a clean and safe environment, efficiently handling calls, and creating a fun atmosphere. Must demonstrate superior menu knowledge, professionalism, and enthusiasm to encourage repeat visits and social sharing.
Requirements include being at least 16 years old, holding necessary food handling licenses, working flexible hours including holidays and events, and fulfilling physical tasks such as standing, walking, and lifting. Proficiency in English and legal work authorization in the U.S. are essential. Compliance with policies and a positive attitude are key to success in this role.