Gun Customer Service - Part-Time

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To - Our Employee Ownership Values

As an employee-owner, you're expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience

• Every customer interaction is an opportunity to exceed expectations

• We focus on making every visit memorable, personalized, and impactful

• Having a Team-First, Winning Mentality

• We succeed together by supporting one another and celebrating team wins

• Collaboration and unity drive our performance and customer experience

• Learning and Adapting to Constant Change

• We embrace growth, innovation, and feedback

• Change is not a barrier-it's a catalyst for improvement and excellence

• Taking Pride in Our Work and Thinking Like Owners

• Every task matters, and we take full responsibility for the results

• Ownership means accountability, care, and drive to go above and beyond

• Expecting Honesty and Integrity in All That We Do

• Trust is the foundation of our relationships-with customers and with each other

• We act with transparency, fairness, and respect at all times

Responsibilities:

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying "thank you" to every customer
• Process returns and exchanges for firearm purchases
• Complete firearm background checks
• Assist with Gun Room housekeeping
• Ensure all ATF federal laws and guidelines are followed
• Ability to execute technology-based processes for firearm and/or suppressor transactions
• All other duties as assigned

Education & Experience:

• Candidate must be at least 21 years of age.

The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits:

We don't just offer a job; we offer an investment in you. At SCHEELS, you arent just an employee-you're an owner.

• Become an Owner: Join our 100% Employee Stock Ownership Plan (ESOP) at no cost to you. Youll start earning ownership after your first year (1,000 hours) and become fully vested in just three years. Continue to build wealth with 401(k) options (eligible after your first quarter).
• Best Discount in Retail: Enjoy our famous associate discount on the brands you love.
• Community Impact: Get paid to volunteer up to 2 hours per month!

Learn more about what it means to be an owner at SCHEELS on our Careers Page.

Schedule and Compensation:

• Hours: Average of 15-20 hours per week
• The Shift: 2-3 shifts a week ranging from 9:00 AM - 5:00 PM or 5:00 PM - 9:00 PM.
• Weekends: Minimum of every other weekend (Saturdays between 9:00 AM - 9:00 PM; Sundays 10:00 AM - 6:00 PM).
• Pay: The hourly rate posted is a base hourly wage of $17.00/HR.

Closing Date: The job opportunity will remain posted until we have selected a qualified candidate to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.