Billing, Check Processing, Communication Skills, Customer Support/Service, Detail Oriented, High School Diploma, Hotel Management Software, Interpersonal Skills, Microsoft Office, Multitasking, Payment Processing, Problem Solving Skills, Record Keeping, Security Protocols
- Employee discounts
- Paid time off
- Competitive salary
- Flexible schedule
- Opportunity for advancement
About the Role:
Join Double Star Hospitality Morgantown as a Guest Service Agent, where you'll be the face of our welcoming environment! We pride ourselves on delivering exceptional guest experiences in the heart of Morgantown, WV.
Responsibilities:
- Greet and check-in guests with a warm and friendly demeanor.
- Handle guest inquiries and resolve issues promptly and efficiently.
- Manage reservations and maintain accurate records in the system.
- Provide information about hotel services, local attractions, and amenities.
- Assist with billing and payment processing during check-out.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with team members to ensure seamless guest experiences.
- Follow safety and security protocols to ensure guest safety.
Requirements:
- High school diploma or equivalent; hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in hotel management software and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays.
- Positive attitude and a passion for customer service.
- Ability to multitask and thrive in a fast-paced environment.
- Previous experience in a guest service role is a plus.
About Us:
Double Star Hospitality Morgantown has been a cornerstone of the community for over a decade, offering comfortable accommodations and personalized service. Our guests love the warm atmosphere and local charm, while our employees appreciate a supportive workplace where their contributions are valued.
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Double Star Hospitality Morgantown