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GVRA IT Support Specialist

SnapCode Inc

Tucker, GA

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JOB DETAILS
SALARY
$27.24 Per Hour
SKILLS
Analysis Skills, Background Investigation, Customer Retention/Renewal, Customer Support/Service, Depth Perception, Funding, High School Diploma, Identify Issues, Information/Data Security (InfoSec), Management of Information Systems/Technology (MIS), Network Administration/Management, On Call, Operational Support, PC Software, Privacy Controls, Problem Solving Skills, Software Administration, Software Design, Software Development, Software Installation, Software Upgrades, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management, Training Program Development, Training/Teaching, Willing to Travel
LOCATION
Tucker, GA
POSTED
30+ days ago

Short Description:
Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.

Complete Description:
Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Prvides customer support in the maintenance of systems.
2 Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
3. Provides technical support in the operation and use of application software systems.
4. Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
5. Develops materials and methods to be used in training others in the use of various hardware and software.
6. Installs and/or upgrades software on PC's as instructed.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
1. Customer Service
2. Teamwork and Cooperation
3. Accountability
4. Results Orientation
5. Judgment and Decision Making
Required Education and Experience:
High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Education and Experience:
Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions:
Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Additional Eligibility Qualifications:
None required for this position.
Work Authorization/Security Clearance:
As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.
Parking information:
The first day the temp will have to pay for parking which is ***/day. They will also have to purchase a badge and a parking decal:
-Badge (***)
-Parking Decal (*** monthly)

Skills:
SkillRequired / DesiredAmountof ExperienceExpertise RatingMove
Experience in information security, privacy, system/network administration and support. Required6Months
Application development & training and experience necessary to independently provide technical support to computer users. Required6Months


Questions:
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question 2
What is your candidate's email address?
Question 3
If selected for engagement, your candidate's hourly Pay Rate must be at least *** Your candidate can be paid more; however, the hourly SRP Rate cannot exceed *** Do you agree to these requirements?
Question 4
The maximum mark-up for this engagement s SRP rate is ***%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
Question 5
This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question 6
If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?

Agency Interview Type:
Either Web Cam or In Person

Work Arrangement:
Onsite

About the Company

S

SnapCode Inc

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