Hapi - Sales Engineer - Hospitality Technology

Hapi (Data Travel, LLC) provides a SaaS Integration Platform purpose-built for the hospitality industry. We connect hotel brands and their technology partners through a suite of complex, high-value products which include our Integration Platform, Data Platform, Rules Engine, and Automations Suite. Our clients are medium-to-large hotel brands navigating a fragmented technology landscape, and our job is to make that complexity disappear.

We are looking for a Sales Engineer to sit at the intersection of engineering credibility and client strategy. You will own the technical dimension of major sales cycles. That means eliminating technical objections before they become blockers, translating our platform capabilities into compelling, client-specific narratives, and — when the situation calls for it — rolling up your sleeves to build persuasive demos and proof-of-concept integrations that make the abstract concrete.

The ideal candidate is equally comfortable whiteboarding a data architecture with a hotel CTO and presenting an ROI story to a VP of Operations. You move fast, think in systems, and know that in complex B2B sales, clarity is the product.

Location: USA. This position does not offer visa sponsorship. Applicants must be authorized to work in the United States.

Key Responsibilities

Own the Technical Pre-Sales Process

• Lead all technical discovery, requirements gathering, and solution scoping across active deals
• Serve as the primary technical point of contact for prospective clients - from first demo through contract signature
• Identify and neutralize technical objections early, shortening sales cycles and increasing win rates

Design & Present Solutions

• Translate client requirements into clear solution architectures using Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a starting point
• Produce solution diagrams, integration flow documentation, and technical proposals tailored to both technical and non-technical stakeholders
• Align proposed solutions with the product roadmap in close collaboration with Product and Engineering teams

Build Demos & Proof-of-Concepts

• Develop compelling, client-specific demos that bring Hapi's capabilities to life - especially for products without a traditional UI/UX
• Build lightweight POC integrations when required to validate technical feasibility or accelerate buyer confidence
• Maintain and continuously improve a library of reusable demo assets and technical artifacts

Enable Internal Business Cases

• Help buyers articulate and quantify the value of Hapi's platform to their internal stakeholders - IT leadership, finance, operations
• Produce business case frameworks, ROI models, and executive-ready summaries that support the buyer's internal approval process
• Respond to RFPs and RFIs with technically rigorous, commercially compelling responses

Scoping & Estimation

• Develop and maintain structured scoping templates (SPERT and similar) to produce accurate, consistent pre-sales effort estimates
• Prepare comprehensive pre-sales documentation that enables seamless handoff to the post-sales implementation team
• Collaborate with Engineering

Skills, Knowledge and Expertise

Experience

• 5+ years in a technical pre-sales, solutions architecture, or forward-deployed engineering role ideally at a SaaS or integration-focused company
• Demonstrated track record of shortening complex B2B sales cycles through technical ownership and client-facing expertise
• Experience with medium-to-large enterprise clients, including navigating multi-stakeholder buying processes

Technical Skills

• Solid familiarity with RESTful APIs, webhooks, JSON/XML data formats, and authentication protocols (OAuth, SAML, JWT): APIs & Integrations
• Solid familiarity with AWS (Lambda, S3, API Gateway, EC2); equivalent Azure
• Understanding of relational databases, data transformation, ETL concepts, and the ability to create clear integration flow and architecture diagrams
• Awareness of data security best practices, encryption standards, and GDPR/PII considerations in system integrations

Industry Knowledge

• Strong preference for candidates with direct experience in hospitality technology such as PMS, CRS, POS, CRM and Loyalty Systems
• Candidates from adjacent verticals, travel booking platforms, airlines, fintech, retail POS with deep SaaS integration experience will be seriously considered

Communication & Soft Skills

• Exceptional ability to explain complex technical concepts to non-technical audiences. You make hard things feel simple
• Strong written communication skills; able to produce client-ready documentation
• Comfortable presenting to and fielding questions from senior technical and business stakeholders