Hard Surface Coordinator

About the role

As our Hard Surface Coordinator, you’ll play a critical role in ensuring that every tile, vinyl, and hardwood installation project runs smoothly from the moment it’s sold to the day it’s complete. You’ll serve as the operational hub between our sales, estimation, and subcontractor teams – managing purchasing, reviewing orders for accuracy, coordinating with subcontractors, and ensuring an exceptional experience for our customers.

This role is based full-time at our Chicago warehouse. You’ll report to our Installation Manager and work closely with our installation management and warehouse teams.

What you'll do

• Labor quoting: Solicit and confirm labor quotes for hard surface installations and communicate details to the sales team.
• Order review: Reviewsold hard surface orders, confirm details with sales and estimation, and proactively resolve potential issues before installation.
• Purchasing: Manage materials purchasing for sold hard surface orders, including claims when material arrives damaged.
• Material coordination: Monitor incoming materials, verify accuracy, and ensure all products are received, staged, and ready for installation in coordination with warehouse staff.
• Scheduling: Coordinate with subcontractors and customers to schedule hard surface installations.
• Issue resolution: Collaborate with installation management leadership and subcontractors to address escalations or jobsite issues.

Who we're looking for

• Technical expertise: You geek out over hard surface products and installation details.
• Tech-savvy: You pick up on new technology and systems quickly.
• Detail oriented: Younotice when things don’t reconcile or meet the needs of the job.
• Problem solver: You jump on opportunities to solve problems and work fast to make things right.
• Organized: You balance multiple priorities in a fast-paced environment with poise.
• Communicator: You build trust across sales, subcontractors, and customers through clear, respectful communication

Qualifications

• 3+ years of experience in hard surface flooring, installation, purchasing, or related operations roles (tile, hardwood, vinyl, or similar)
• Strong working knowledge of flooring materials or installation processes
• Experience with ERP systems (RFMS or similar) preferred
• Proficiency in Microsoft Office and general digital workflow tools
• Ability to work full-time, on-site at our Chicago warehouse