This position is responsible for the accurate and timely testing of consumer products, reporting data, and writing technical reports.
Objective
Support Technical staff by providing timely and accurate test results and information.
Major Roles & Responsibilities
- Knowledge of how to access the latest revisions of standards, protocols, and test methods, with direction.
- Evaluate products submitted for testing for quality / safety issues, with direction from senior staff in a limited scope.
- Prepares a variety of samples for testing using prescribed testing methods, following testing standards / specifications, in a limited scope.
- Conducts testing or analyzes a variety of consumer products for basic bench analysis and limited analytical instrumentation using prescribed testing methods, following testing standards / specifications appropriate to the sample, in a limited scope.
- Use and verify (if applicable) test equipment and instruments, and maintain record keeping system for calibration / quality system integrity with direction.
- Maintain test equipment, supplies, lab cleanliness (and limited analytical instrumentation).
- Accurately record test data per BV Quality guidelines.
- Assist with department testing in other areas, with direction, as required.
- Organizes and manages workload to meet or exceed laboratory turn around time and client expectations.
- Assist in the technical and administrative aspects of various departmental projects as directed.
- Accurately compile data, prepare and review written technical reports in a limited scope
- Interface with senior staff for direction on interpretations pertaining to compliance and standards.
- Identify and troubleshoot technical issues in a limited scope with direction from senior staff.
- Adhere to the requirements of the Bureau Veritas Consumer Products Services Quality System.
- Provide feedback to department manager regarding departmental systems, processes and recommendations for improvements and meeting department / quality objectives.
- Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
- Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.
- Other duties as defined by Manager, department needs and workload.
Additional Responsibilities for Technician II:
- Evaluate test results data, with direction.
- Interpret and apply industry standards within a limited scope and with direction.
- Offer problem resolution, as applicable, for any client issues/questions identified, while aiming for enhancing client satisfaction and improving client relations.
Confidential
- Conduct verbal and written communications with internal clients regarding administrative and technical issues, with direction.
- Participate with senior staff in client meetings / visits, when appropriate.
- Identify and troubleshoot technical issues in a limited scope.
- Consult with other technicians / engineers on various issues, seeking direction as needed.
- Write, train, implement and update lab procedures with direction from senior staff
Additional Responsibilities for Technician III:
- Independently evaluate test results data.
- Reviews contract requirements prior to testing in order to ensure adherence, in a limited scope.
- Train employees on sample preparation/testing methods and procedures.
- Interpret and apply industry standards within a limited scope.
- Organize and monitor workflow of other technicians in the lab.
- Provide direction/mentoring to other technicians.
- Assist in the development of tests specifications / methods with direction from senior staff.
- • Participate in client visits / meetings, when appropriate.
- Prepare quotes with client services in a limited scope and with direction.
- Identify and implement improvements in the areas of testing quality, accuracy, and efficiency.
- Develop/update test protocols to include current and correct testing that incorporate client specific requirements
- Assist with any special projects as needed
- Assist with report writing by consolidating data and filling data into protocols
Key Performance Indicators & Metrics (Criteria for Performance Evaluation)
KPI's for this role will be determined as part of the annual PMP process, but could include:
- Report accuracy goal as defined by management
- Meet or exceed internal/external TAT goal as defined by management and/or location
- Workplace Safety goal as defined by management
- Revisions % goal as defined by management
Knowledge, Skills, Abilities
- Problem solving and process improvement ability
- Possess and demonstrate written and verbal communication skills
- Organization and time management skills
- Ability to perform multiple tasks
- Ability to prioritize individual workload to meet or exceed deadlines
- Individual and team work ethic
- Basic computer skills: Windows, Word & Excel.
- Attention to detail
- Technical aptitude
Experience and Educational Background Required for the Job
Technician I:
- High school diploma or equivalent and some related work experience
Technician II:
- 2 year technical degree and 6 months related experience; or
- An equivalent combination of education and experience
Technician III:
- 2 year technical degree and 5 years related experience
An equivalent combination of education and experience may be accepted in lieu of above
Compensation Range: $20-$23 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).