Hardware and Inventory Technician

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Hardware and Inventory Technician is responsible for maintaining inventory part levels, transporting equipment between customer sites, and warehousing facilities, diagnosing, and repairing hardware, imaging, and prepping computer equipment for deployment, and helping deploy and provide end-user support. The Hardware and Inventory Technician will be operating a company delivery truck, as well as loading and unloading, and working along with Desktop Support Technicians in the field.

Essential Functions:

• Inventory hardware including sorting, unboxing, scanning into tracking and asset management systems
• Troubleshoot, diagnose, and repair IT equipment including computers, monitors, and other peripherals
• Submit for warranty services as needed
• Image, configure and install applications as needed for hardware deployment preparation
• Maintain IT hardware part levels at various stock rooms across multiple business sites in the greater Seattle area
• Work directly with other IT technicians, build relationships and provide excellent customer service
• Follow delivery driving routes and time schedules
• Load the truck in an efficient manner
• Transport equipment between customer sites and warehousing facilities
• Operate foot and hand controls for commercial vehicles
• Perform warehouse duties and tasks assigned
• Operate commercial vehicle in compliance with local, state, and federal laws
• Follow DOT regulations and safety standards

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

• High School Diploma or equivalent
• 1-3 years of experience

Qualifications:

• High proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint)
• Must be able to climb in and out of the delivery cab to accommodate customer deliveries
• Valid, active Driver's License
• Clean Motor Vehicle Record with no traffic violation
• Ability to load and unload heavy items up to 70 lbs.
• Must pass DOT physical, criminal check, and drug screen
• Excellent customer service
• Excellent organizational and time management skills
• Strong sense of urgency
• Ability to exercise independent judgment and act on it
• Ability to manage multiple tasks at once
• Comfortable working in a constantly changing environment while maintaining relationships with many different personalities at varying organizational levels
• Excellent listening, interpersonal, written, and oral communication skills
• Keen attention to detail with demonstrated organization skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Experience working in a team-oriented, collaborative environment
• Ability to work in high-pressure situations

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.