Hardware & Logistics Technology & Engineer Fellow (Fall)

Position at MTA Headquarters

Department: MTA IT

Location: 130 Livingston Street, Brooklyn, NY 11201

Position Title: Hardware & Logistics Technology & Engineer Fellow

Hourly Rate: $21.00 (Undergraduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

The MTA Information Technology (IT) department's mission is to deliver innovative and responsive solutions that enable safe, effective, and efficient transportation operations. The IT Assets management team manages, monitors, and tracks MTA IT's assets, including hardware, software, and related services. This includes all technology assets for information technology (IT) and operational technology (OT).

The intern will support the department by contributing to ongoing projects, conducting research, and assisting with administrative and operational tasks. This experience will provide the intern with practical exposure to the field and an understanding of the team's role in organizational success. This position begins in Fall 2026; candidates should be ready to commit minimum of 12‑months in the role.

RESPONSIBILITIES:

• Assist in conducting a comprehensive asset audit, including physical verification and updating inventory records.
• Document standard operating procedures (SOPs) and workflow processes for various departmental functions.
• Support the maintenance and enhancement of the department's knowledge base and internal documentation platforms.
• Gather and analyze departmental data to support reporting and decision-making activities.
• Participate in meetings and take detailed notes to support project follow-up and status tracking.
• Perform quality checks on existing documentation and recommend updates for clarity and accuracy.
• Collaborate with team members on special projects, including research and process improvement initiatives.
• Provide general administrative support such as organizing digital files, preparing reports, and managing task lists.

PROJECTS:

• Process Documentation Project- Assist in documenting current workflows and standard operating procedures (SOPs) for internal systems to support process clarity and training efforts.
• Asset Audit- Conduct a physical and digital inventory audit of department assets, ensuring records are accurate, updated, and aligned with organizational tracking systems.
• Knowledge Base Enhancement -Review, update, and create new content for the internal knowledge base or helpdesk portal to improve accessibility and accuracy of support resources.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA.
• Major(s) Preferred: Computer Engineering, Computer Science, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.