Hardware Management Support Analyst

Job Title: Hardware Management Support Analyst
Location: Golden Valley, MN
Type: 12 month contract
Compensation: $20.00-$24.66
Contractor Work Model: Onsite – onsite
Hours: 40.0

Overview
This role ensures employees receive reliable, properly configured hardware to support their day-to-day work. It combines hands-on device management with responsive end-user support to maintain a smooth and efficient hardware lifecycle across the organization.

Responsibilities

• Manage the full lifecycle of corporate hardware, including deployment, refresh, and retirement of laptops and peripherals, ensuring accurate tracking in asset management systems.
• Process hardware requests from intake through approval, configuration, and delivery, meeting defined SLAs and providing clear communication to end users.
• Image, configure, and validate devices according to enterprise standards, including required software, security settings, and network access.
• Troubleshoot basic hardware issues, collaborate with service desk and walkup teams, and ensure issues are resolved or escalated promptly.
• Follow and enforce corporate standards for device security, data protection, and return processes (e.g., for terminations, leaves, and role changes).
• Identify recurring pain points in the hardware process, suggest improvements, and contribute feedback to enhance enduser experience and operational efficiency.

• Experience with enterprise hardware management (laptops, monitors, docks, and peripherals) in a corporate environment.
• Strong customer service orientation with clear, professional written and verbal communication skills.
• Ability to manage multiple requests and priorities, with attention to detail and adherence to process and policy.
• Familiarity with asset management tools and hardware lifecycle processes (procure, deploy, support, retire) is preferred.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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