Communication Skills, Customer Support/Service, Datasheets, Detail Oriented, Healthcare, High School Diploma, Housekeeping/Cleaning, Infection Control, Laundry, Lift/Move 25 Pounds, Operational Support, Physical Demands, Presentation/Verbal Skills
Job Summary/Objective:
The Housekeeping Team Member is responsible for delivering high-quality cleaning services to both residential units and common areas, ensuring a clean, safe, and welcoming environment for residents, families, and visitors at Montereau. This role requires attention to detail, adherence to safety protocols, and excellent customer service skills.
Supervisory Responsibilities:
None
Essential Functions/Duties/Responsibilities:
- Provide comprehensive cleaning services for assigned areas, including vacuuming, dusting, waste removal, changing and washing bed linens, and cleaning floors, fixtures, and appliances, following departmental guidelines.
- Maintain assigned housekeeping supplies and equipment in a neat, orderly, and safe manner.
- Report resident complaints or concerns to the Housekeeping Manager or Hospitality Director.
- Offer friendly customer service to residents or guests in the unit during cleaning services, responding to questions or conversations as appropriate.
- Participate in cross-training between housekeeping and laundry to provide support for laundry operations when required.
- Provide backup housekeeping support to other areas of Montereau, as needed.
Required Skills/Abilities/Competencies:
- Familiarity with proper cleaning procedures, infection control, and universal precautions.
- Knowledge of safe cleaning practices and ability to interpret Safety Data Sheets (SDS).
- Strong verbal communication skills for quality customer service.
Education and Experience:
- High school diploma or GED preferred but not required.
- Minimum of 1 year of housekeeping experience, preferably in a healthcare or hospitality setting.
Physical Requirements:
- Extensive standing and walking; moderate twisting, stooping, kneeling, and bending.
- Ability to push frequently and occasionally lift up to 25 pounds.
- Occasional ladder climbing.
- Regular use of hearing and vision at normal levels.
- Primarily an indoor role with frequent exposure to cleaning fumes, odors, and dust.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.