HC Relief Lead

conducive to a quality dining experience by setting standards of services to the residents and guests of DRV's dining venues. The Hospitality Lead ensures the standards are consistently met through leading and working alongside the service staff in daily operations. The Hospitality Lead assists the Dining Room Manager in training and overseeing the performance of the service staff ii n their assigned venue. The Hospitality lead is responsible for ensuring the physical environment is maintained in a safe, sanitary, and esthetically pleasing manner.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Manages guest reservations for their assigned dining venue per established department policies.

2. Greets and seats residents and their guests during peak times to ensure an even workload for service staff and ensure good service.

3. Must be able to multitask and fill in while dining room manager is not available.

4. Is responsible for promoting dining room public relations, handling resident dining concerns, and must be able to communicate effectively with seniors and provide follow up as needed.

5. Make sure all condiments for daily special in house and to go are pre done prior to mealtime.

6. Schedules service staff, assigns their work sections and side work. Check that all side work is being done prior to leaving for the day.

7. Ensures POS equipment is maintained in good working order.

8. Ensures the serving of alcohol is conducted per OLCC regulations and DRV policies.

9. Performs any of the essential dining services necessary to support the service staff during meal times, including taking a section during meal service.

10. Ensures dining room tables are cleared, cleaned and set per standards for service and sanitation.

11. Follows safety regulations at all times and follows established infection control and food handling procedures.

12. Orient and train the dining room staff and participate in periodic in-service meetings as scheduled.

13. Maintains and ensures orderly and clean storage areas.

14. Ensures adequate floor stock is maintained and proper labeling/dating procedures are followed in storage areas. Properly labels and stores food items.

Page 2 of 3

15. Maintains acceptable standards of personal hygiene and complies with department dress code.

16. Attends in-service training and education sessions as assigned.

17. Participates in other campus foodservice activities, as assigned by Manager/ Chef.

18. Assist Dining Room Manager with special events/ set-up and break-down.

19. Must be able to prioritize and execute or delegate job duties in a timely manner.

20. Must be able to be organized and detailed to be able to be more successful at this job.

21. Performs other duties as assigned by the Dining Room Manager, Executive

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic, uses a cash register and make change.

2. Must possess a valid Food Handlers card and OLCC Service Permit.

3. Must be at least 21 years old per DRV alcohol service policy.

4. Ability to communicate with, understand, empathize with, work with and be tolerant of residents, families, visitors, peers, supervisors, and subordinates.

5. Must be able to perform duties in a timely manner consistent with the needs of the residents, dining room standards, and assigned schedules.

6. Must be able to understand and effectively support and apply DRV policies and procedures as they apply to circumstances that arise.

7. Must have at least one year of experience in Hospitality Food and Beverage as a lead.

Other Principle Duties Include:

Dallas Retirement Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all of our community job descriptions.

DRV Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

WORKING CONDITIONS

1. Subject to exposure to infectious waste and disease (HBVand HIV).

2. Will be exposed to heat in kitchen work areas and cold temperatures in food storage/freezer areas.

3. Stands, bends, lifts, moves and walks throughout workday.

4. May be required to lift, push, pull, and move equipment, supplies, etc, up to fifty pounds throughout the workday.

5. Subject to different work paces throughout the day depending on the dining needs of the residents.

6. May