Hcbs Operations Resource Specialist

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

The HCBS Operations Resource Specialist provides administrative and operational support to Arizona State HCBS Leadership teams for Home and Community Based Programs through onboarding coordination, compliance tracking, documentation management, reporting assistance, systems support, and operational follow-through.

ESSENTIAL JOB FUNCTIONS:

• Provide administrative and operational support to Arizona State HCBS Leadership teams for Home and Community Based Programs.
• Support onboarding processes for new hires, including coordination of documentation, training requirements, communication follow-up, onboarding scheduling, and system access requests.
• Responsible for answering and directing the Arizona Residential main phone line in a professional and timely manner.
• Assist with tracking employee trainings, certifications, and compliance requirements.
• Coordinate administrative follow-up related to personnel documentation, operational reports, and departmental requests.
• Assist employees with navigation and use of RISE software systems and applications.
• Compile, maintain, and distribute operational dashboards, reports, summaries, and tracking tools while escalating missing documentation, compliance concerns, and operational follow-up items to appropriate leadership teams.
• Maintain organized operational, onboarding, licensing, and compliance documentation.
• Assist with payroll review and administrative follow-up.
• Support preparation activities related to audits, licensing reviews, surveys, and operational compliance initiatives.
• Coordinate communication and follow-up between departments, leadership teams, and operational programs.
• Schedule meetings, assist with project coordination, and maintain follow-up on assigned operational tasks and initiatives.
• Maintain professionalism, confidentiality, and positive working relationships.
• Attend required meetings, trainings, and organizational events as assigned.
• Collaborate with Human Resources, Quality Assurance, Recruitment, the Executive Assistant, and Arizona HCBS Operational Leadership to support organizational and operational needs.
• Other duties as assigned by supervisor.