HCI Operations Support Associate

Hyundai Capital America

Irvine, California

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JOB DETAILS

SKILLS

Acceptance Testing, Best Practices, Business Analysis, Business Case, Business Development, Business Writing, Career Development, Claims Processing, Communication Skills, Computer Skills, Data Analysis, Dental Insurance, Disability Insurance, Documentation, External Audit, Finance, Human-Computer Interaction, Insurance, Internal Audit, Life Insurance, Maintain Compliance, Microsoft Access Database, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, OEM (Original Equipment Manufacturer), Operational Audit, Operational Support, Operations Processes, Oracle Business Intelligence Enterprise Edition (OBIEE), Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Process Flow, Process Improvement, Product/Service Launch, Production Control, Production Support, Quality Assurance, Query Analysis, Reporting Dashboards, Reporting Skills, Requirements Management, Risk Management, Salesforce.com, Scorecarding, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Status Reports, System Integration (SI), Tableau, Team Building, Time Management, Training/Teaching, Trend Analysis, Vendor/Supplier Planning, Vendor/Supplier Selection, Vision Plan, Writing Skills

LOCATION

Irvine, California

POSTED

13 days ago

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The HCI Operations Support Associate will provide operational and data support to vendors partners,

OEM/ HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is

responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations,

contract originations, claims/cancellations processing, and operational reporting

What You Will Do

1. Support day-to-day management of all HCI programs (across all brands):

• Manage and track production support requests to ensure accountability and adherence to SLAs

• Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis

• Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls

• Monitor system uptime and availability during critical month-end periods

• Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports

• Participate in regular business development meetings with vendors

• Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics

• Communicate status of critical projects / production items to internal stakeholders and vendors

• Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization

• Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.)

2. Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts

3. Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure

Qualifications

What You Will Bring

• Minimum 2-4 years related experience.

• Bachelor's degree required.

• Proficient PC skills using Microsoft Word, Power Point, Excel, Access, Visio, Projects, Teams

• Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends.

• Proven organizational and planning skills with excellent verbal and written communication skills

About the Company

Hyundai Capital America

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