Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Human Capital Management (HCM) products as well as Insperity software as a service.
Responsibilities:
- Leads calls with both internal and external stakeholders.
- Assists with Teams channel questions.
- Coordinates with Insperity's internal project management team to perform assigned tasks and meet project deadlines.
- Consults with customer's key decision makers regarding their current human resource guidelines, reporting needs, and payroll, benefits, and/or time set up.
- Advises clients regarding most appropriate implementation strategies and best practices.
- Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document.
- Configures software to maximize and streamline client human resources/payroll/time/benefits workflows and processes.
- Provides client administrative level user training as required on the iSolved platform.
- Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations.
- Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention.
- Champions customer's needs for resolution on all open issues identified during integration process.
- Develops relationships within the customer organization to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans.
- Keeps current on new products, industry trends and customers training needs.
- Gathers product/software feedback with solutions for improvement to product/leadership teams.
- Serves as a mentor for HCM Analysts and subject matter expert on software functionality, best practices as well as process and procedures.
Qualifications:
- High School Diploma or equivalent is required. Bachelor's Degree is preferred.
- Five or more years of experience in systems integration or enterprise-class HRMS product implementation is required.
LICENSES / CERTIFICATIONS
Certified Payroll Professional (CPP) is preferred.
- High performance record on zero error first initial payroll runs.
- Ability to expertly manage their own accounts at the business team level.
- General knowledge of isolved data translation, Workforce Optimization Specialized Support, scheduling via time & attendance, and virtual clock.
- Ability to interpret tax rules on the state, federal and local level for software configuration.
- Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
- Demonstrated interpersonal communication skills to interface with peers, leadership and customers.
- Expert in conducting customer facing meetings.
- Excellent written communication skills.
- Ability to communicate technical and project information in a business context.
- Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
- In-depth human resources and payroll knowledge within a business setting.
- Ability to multi-task and manage complex tasks to completion with minimal direction.
- Expert level of accounting fundamentals and payroll/human resources best practices.
- In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level.
- Subject matter expert in the areas of payroll and human resources reporting for application in a business setting.
- Strong customer relations, time management and organizational skills.
- In-depth understanding of cross-departmental systems integration including time and attendance, and benefits.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.