Banking Services, Bond Market, Communication Skills, Community Banking, Credit Cards, Cross-Selling, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Finance, Financial Transactions, High School Diploma, Leadership, Loans, Policy Development, Problem Solving Skills, Procedure Development, Regulatory Requirements, Resolve Customer Issues, Revenue Growth, Risk Management, Sales, Team Lead/Manager, Transaction Processing/Management
Who we are
We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we build and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
Our mission
Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
Our values
- Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
- Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
- Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
- Community: We’re proud to support each other and our local communities. We win when our customers win.
To learn more about us, visit https://www.wyomingbank.bank/
About the role
The Head Teller is responsible for processing all transactions accurately and efficiently in accordance with established policies and procedures. This role is a go-to staff member working alongside bank staff and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives. Requires ability to work at a fast pace, making dozens of transactions daily, communicating with different types of clients and selling bank products/services, with a strong history of customer service.
Position is located in Cheyenne and is not a remote position.
What you will do
- Acts as team lead to resolve escalated transactions or concerns and finds the best solution for both the customer and Bank.
- Conducts multiple routine bank transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.).
- Assesses customer needs and introduces new products and services (credit cards, saving bonds, etc.).
- Makes sales referrals, suggests alternate channels and cross-sells products and services.
- Goes the “extra mile” to build trusting relationships, customer loyalty and satisfaction.
- Complies with regulatory requirements.
- Manages risk in every transaction and detects fraudulent transactions to prevent losses.
- Resolves customer issues and provides relevant information.
- Other duties as assigned.
What you will need
- High School diploma or greater required.
- 2+ years of experience in a bank teller role preferred.
- Experience handling cash transactions and working with systems.
- Experience providing excellent customer service.
What we offer
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation, Sick, and Holiday time
- A competitive 6% 401k match
- And more!
Candidate must pass a pre-employment screening including credit history and criminal record check.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.