Head Clerk

Job Description

JOB TITLE:                           HEAD CLERK 

DEPARTMENT:                   FIRE DEPARTMENT

EMPLOYMENT TYPE:       FULLTIME/NON-EXEMPT

UNION/NON-UNION:        SUPERVISORY AND PROFESSIONAL 

The Pittsfield Fire Department is seeking a qualified individual for the position of Head Clerk, which shall provide clerical support in the Administrative Office located at Fire Headquarters.  The Head Clerk must have excellent interpersonal skills, be highly organized, and requires thorough knowledge of the departments work methods and procedures.  The Clerk must maintain a professional and courteous demeanor, and possess strong customer service skills as the individual will have interaction with constituents, public officials, and other employees. 

We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. We strongly encourage people of color, people with disabilities, LGBTQ+ individuals, bilingualists, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service. 

RESPONSIBILITIES

• Processes payroll for Fire Department.
• Provides general clerical support including answering telephones and provides callers with requested information, or forwards call to appropriate personnel.
• Processes invoices; petty cash, expense vouchers, medical bills for injured personnel.
• Calculates and receives fees; balances cash drawer; prepares deposits, distributes mail and maintains inventory of office supplies.
• Appointment scheduling as needed.
• Prepares documentation to include tallies, logs, and activity reports and performs any required OSHA reporting.
• Must be familiar with duties performed by Principal Clerk and may periodically serve as back-up in the absence of Principal Clerk.
• Performs other duties as assigned or required.

QUALIFICATIONS

• High school diploma or equivalent
• Minimum of 1 years' experience in a fast-paced office environment, experience in municipal government preferred
• Able to communicate effectively both verbally and in writing, to establish positive public relations for the municipality and department, and to interact effectively with a wide variety of people
• Ability to work independently and in cooperation with other employees; possess a willingness to learn and to problem-solve and ability to multi-task and prioritize
• Strong computer and internet skills, including Microsoft Office suite (Excel, Word, etc.); ability to learn new software applications that may be unique to the position and Office of the Fire Department

WORKING CONDITIONS

This is an office-based job in a dynamic municipal building.  While performing the duties of the Head Clerk, the incumbent is required to: interact and communicate frequently with the public, government officials, other staff members and boards, and/or third parties transacting business with the City.

PHYSICAL REQUIREMENTS

Operates standard office equipment including computers and keyboards, at efficient speed; and move throughout the municipal building which may include flights of stairs. Lifts/moves objects weighing up to 10-20 pounds.

HOURS

Monday – Friday, 35 hours per week

7:30am – 3:00pm

SALARY:

Starting rate $18.93 -$20.08 per hour

Annual increases up to $27.80 per hour

APPLICATION DEADLINE:  Wednesday, May 13, 2026 @ 4:00PM

Company Description

Nestled in the heart of the Berkshires, the City of Pittsfield is a vibrant and welcoming community that blends rich history with a forward-thinking outlook. As the cultural and economic hub of the region, Pittsfield offers a dynamic environment where innovation and tradition coexist harmoniously. Our city government is committed to fostering a high quality of life for all residents by delivering essential services, promoting sustainable growth, and championing a diverse and inclusive community.

Working for the City of Pittsfield means being part of a team dedicated to public service and making a real difference in the lives of our citizens. We pride ourselves on our collaborative approach, where employees are encouraged to contribute ideas and take initiative. Whether it’s enhancing public safety, improving infrastructure, or supporting our vibrant arts scene, every role within our organization plays a vital part in shaping the future of our city.

We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. Minorities are encouraged to apply. We strongly encourage people of color, people with disabilities, LGBTQ+ community, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.

Join us in our mission to build a stronger, more connected Pittsfield, where everyone has the opportunity to thrive.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Retirement Savings Plan
• Up to 14 paid Holidays
• Personal Days
• Vacation Time
• Earned Sick Leave
• Employee Assistance Program
• Tuition Reimbursement