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Head, gTech Ads Customer Experience Search+

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corporate_fareGoogleplaceBoulder, CO, USA; Chicago, IL, USA

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XThe application window will be open until at least June 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 15 years of experience, including management consulting, operations consulting, corporate strategy, or other executive leadership roles involving operations.

• 3 years of experience in people management.

Preferred qualifications:

• Master"s degree, MBA, JD, or PhD.
• 12 years of experience leading strategic operations or digital transformations within a global technology company.
• Experience building, scaling, and managing multi-tiered global teams, defining organizational goals, and navigating high-stakes business problems.
• Experience operating in matrixed environments, with an ability to influence executive product, engineering, and marketing leadership across business lines.
• Experience managing complex global vendor ecosystems and international stakeholder networks across varied regulatory environments.
• Proven track record of directing complex, enterprise-wide AI or advanced technology programs from strategy through to execution.

About the job

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $224000 - $312000 (USD) + 25% bonus target + bonus + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Support AI-enabled support strategies and systemic improvements across Apps, Commerce, Search, and Travel, guiding engineering to build next-generation customer experiences.
• Formulate macro-level product, process, and tooling roadmaps to elevate service readiness, internal capabilities, and long-term automation.
• Serve as the ultimate customer advocate in executive forums, partnering with cross-functional leadership to share ecosystem insights and scale operations.
• Scale and mentor a high-performing global organization of support experts and managers, cultivating operational excellence and a transformative culture.
• Own ecosystem health by establishing joint objective key results (OKRs) with cross-functional partners, leading executive report-outs, and decisively addressing execution gaps.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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