TITLE: HEAD HOUSEKEEPER/ASSISTANT INNKEEPER
DEPARTMENT: HOTEL
REPORTS TO: INNKEEPER
HOURLY RANGE: $20-$25
The Breakers Inn is a newly renovated, boutique coastal property located just steps from Higgins Beach. We are seeking a seasonal, hands-on, detail-driven leader to lead housekeeping operations while serving as a key operational partner to the Innkeeper.
This is not a back-of-house-only position. The ideal candidate is comfortable leading and working alongside colleagues in guest rooms, and assisting with front desk and guest needs when required.
He/she leads a team of variable size, ensuring superior service is provided to all guest and product quality standards are met in an attentive, friendly, efficient, harmonious and welcoming manner.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
· Develop a quality conscious team utilizing proper selection, training and coaching.
· Directly work with staff to ensure proper and timely completion of all duties and adhering to The Breakers Inn policies, procedures and applicable laws.
· Foster a positive, cooperative work environment.
· Address guest special requests, complaints and resolve problems as they arise.
· Promote proper orientation, job and safety training.
· Ensure exceptional cleanliness of guest rooms and public areas which includes, but is not limited to making beds, changing bed linens, cleaning bathrooms, supplying amenities, dusting, vacuuming, mopping, sweeping, washing windows, replacing light bulbs, folding linens, as well as removing dirty linens, towels, garbage and recycling, all with attention to detail and to the standards set by property management.
· Serve as Manager on Duty (MOD) when assigned
· Work closely with the Innkeeper and colleagues to ensure seamless operations.
· Ensure proper maintenance, operation, and training on all equipment in the laundry facility. Report any problems to the innkeeper promptly.
· Inventory control of all housekeeping supplies and rooms assets.
· Participate in the proper opening and closing of the hotel’s rooms and common areas each year.
· Tracking information regarding Lost and Found.
· Creative thinking to constantly improve TBI’s product and service.
· Participate in the weekly Manager’s meeting to discuss property wide priorities and create associated action plans for the housekeeping department.
· Assist with guest check-ins, check-outs, reservations, and phone inquiries as needed
· Assist with opening and closing procedures throughout the season
· Ensure safe use and proper maintenance of cleaning equipment and supplies
· Support other departments as needed to ensure smooth day-to-day operations
· Carry out duties associated with Manager On Duty (MOD) role if assigned.
· Show enthusiasm, graciousness, flexibility, adaptability, strong leadership and organization skills, the ability to work under pressure, to multi-task, and the desire to learn and teach.
· Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
· Must be vertically mobile working in limited space for entire shift.
· Must be able to climb stairs and handle/lift/carry product up to 60 pounds.
· Protect the assets of this property.
MINIMUM REQUIREMENTS:
· Must be eligible to work in the United States of America.
· Two years of leadership / management experience preferred.
· Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
· Must enjoy and show poise working with the public and have a strong appreciation for the guests’ experience.
· Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
· Must have a service-oriented personality who enjoys being part of and leading a motivated team.
· Must have a strong work ethic.
· Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.
· Active listening and observation skills.
· Ability to work under pressure and deal with deadlines, and stressful situations during busy periods.
ABILITIES REQUIRED:
· Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays.
· Must be able to evaluate and select alternative courses of action quickly and accurately.
· Must be neat, courteous, and extremely detail oriented.
· Must be able to take directions, meet deadlines, and successfully multi-task.
· Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.
· Frequent stair climbing.
· Working in varying temperatures and conditions both indoors and out.
· Able to move, or work with others to move, hotel room and common room furniture and fixtures for cleaning and rearranging
· Frequent hand-washing.
· Hazards include, but are not limited to lifting injuries, stress from working under pressure, slips, and tripping.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.