Head Lead, Campus Store

Job Title:  Head Lead, Campus Store                                                 

Department: Campus Store

Reports to: Interim CFO                                          

Effective Date: 5/9/26

# of Direct Reports: 0                                              

# of People Supported: 1

Job Description:

The Campus Store Head Lead serves as the student leader and primary support to store operations, acting as a key driver of business success within the Ville’age Campus Store. This role blends frontline customer service with leadership, operational oversight, and an entrepreneurial mindset to ensure the store is the #1 destination on campus for all things Manhattanville.

This position is ideal for a motivated, dependable student who thrives in a fast-paced retail environment and is eager to develop leadership, business, and customer engagement skills.

Supervisory Responsibilities:

·       Oversees the daily workflow of the department.

Duties/Responsibilities:

Business & Store Leadership

·       Support the administration and staff members in execution of daily retail tasks to drive sales, profitability and an accurate inventory 

·       Maintain awareness of campus trends, customer preferences, and seasonal business needs

·       Act as a brand ambassador, ensuring the store reflects Manhattanville pride and identity

Customer Experience & Service

·       Deliver exceptional customer service by actively engaging customers in a friendly, professional manner

·       Accurately complete all monetary transactions using POS systems such as Lightspeed and Ecwid

·       Anticipate customer needs and proactively help or product recommendations

·       Create a welcoming, inclusive, and service-driven store environment

People & Team Leadership

·       Lead by example in professionalism, teamwork, and accountability

·       Support onboarding and peer training of student employees

·       Foster a culture of growth, collaboration, and open feedback with campus administration

·       Assist in coordinating team efforts during high-traffic events and peak business periods

Operations & Merchandising

·       Perform opening and closing duties, ensuring operational readiness

·       Maintain inventory accuracy through restocking, merchandising, and organization

·       Ensure the store is clean, organized, and visually appealing at all times

·       Support execution of visual merchandising standards and promotional displays

·       Assist with scheduling needs and shift coverage when appropriate

·       Utilize basic sales data to support deposit and change requests change as needed to operate

·       Executing Annual Inventory in June

Campus Engagement & Events

·       Support campus-wide events (Orientation, Admissions, Board Meetings, etc.) through extended hours and event preparation

·       Collaborate with campus partners to align store hours for special events

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Qualifications:

Education: High school diploma or equivalent.

Experience:

At least two years of related experience required.

Physical Requirements:

• Ability to stand and move throughout the duration of a shift
• Ability to lift, carry, or move up to 40 pounds
• Ability to bend, kneel, climb ladders, and perform light physical tasks as needed

Salary:

This is a non-exempt position with an hourly rate of $22.00.

Hours Expectation:

Part-time, 29 hours or less per week

• Flexible schedule based on business needs
• Availability for variable shifts, including evenings, peak periods, and campus events
• Required availability during high-traffic campus periods

Housing:

Housing is not provided.

Benefits:

Manhattanville University also offers a highly competitive and comprehensive benefits package, including tuition remission. For more information regarding benefits, please visit our benefits page: Manhattanville Benefits

Applications will be reviewed as they are received, and qualified candidates may be invited to interview before the application deadline. We encourage you to apply early, as the position may be filled prior to the closing date.

Applicants must be legally authorized to work in the United States for the duration of their employment.

Manhattanville University is an Equal Opportunity Employer.  In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.  If you are unable to complete this application process, contact Manhattanville Human Resources at human.resources@mville.edu to ask for assistance.

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