A Head of Aftersales directs post-purchase operations, including service, parts, and customer support, to drive customer satisfaction, loyalty, and revenue growth. They define strategic goals, manage technical support teams, and oversee warranty/complaint resolution. This leadership role ensures operational efficiency, often focusing on metrics like service capacity and parts inventory.
Numbers & Facts
Location
Sterling Heights, Michigan
Skills
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Leadershipunmatched
Metricsunmatched
Operations Managementunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Technical Supportunmatched
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