Head of Business Support

Title: Head of Business Support, Sr.Director
Team:Business Support
Supervisor: Head of FLEXRACK
FLSA Status: Exempt
Position Status: Full Time

Work Status (Remote/Hybrid/In-Office): Hybrid (4 days office, 1 day remote)

Work Location: Cleveland, OH

Head of Business Support

This is your chance to join the rapidly growing commercial solar energy business.

FlexRack by Qcells is an integrated solar company that offers custom-designed, fixed tilt ground mount and single-axis solar tracking systems in the commercial and utility-scale solar mounting industries. Solar FlexRack also offers full services, including engineering, geotechnical, pullout testing, field, and layout design services to address the actual site conditions of a project site. FlexRack has completed over 3.5 GW of solar racking installations in over 40 U.S. states, 9 Canadian provinces and across the globe.

SUMMARY

A Head of Business Support is responsible for overseeing, coordinating, and optimizing essential administrative, operational, and support functions—such as Accounting, Business planning, finance, IT, and facilities—to ensure company efficiency. This position leads teams to deliver strategic planning, risk management, and performance analytics to align with business goals. Travel up to 10% as needed.

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

• Operational Optimization: Streamline administrative processes, IT systems, and facilities management for optimal efficiency.
• Strategic Planning: Lead or contribute to annual business planning and performance tracking, identifying areas for continuous improvement.
• Team Leadership: Mentor, coach, and evaluate support staff, setting performance targets and fostering a high-quality service culture.
• Performance Reporting: Monitor key performance indicators (KPIs) to provide reports on performance metrics and risk management for the senior leadership team.
• Stakeholder Management: Collaborate with cross-functional leaders to align support services with overall company goals and objectives.
• Budgeting and Procurement: Oversee support service budgets and assist with financial planning or contract reviews.
• Financial Reporting & Compliance: Producing accurate monthly, quarterly, and annual financial statements in accordance with GAAP or IFRS.
• Operational Oversight: Managing general ledger, accounts payable/receivable, payroll, and tax filings.
• Strategic Planning: Creating and overseeing long-term, annual, and quarterly strategic plans to drive growth.
• Financial & Performance Analysis: Managing budgets, forecasting, and reporting on financial health to senior management.
• Operational Alignment: Ensuring departmental goals are aligned with the company’s vision and overseeing cross-functional projects.
• Internal Controls: Developing and enforcing accounting policies to ensure data integrity and minimize risk.
• Strategic Advisory: Providing financial analysis, budgeting, and forecasting to the management team.
• Other duties as assigned

REQUIRED QUALIFICATIONS

• Education: A bachelor's degree in accounting or finance is required, with a Master’s in Business Administration (MBA) often preferred.
• Experience: Usually 10+ years of progressive accounting experience, with significant management experience.
• Certification: A Certified Public Accountant (CPA) license is strongly preferred, sometimes required.
• Technical Knowledge: Deep understanding of GAAP, tax regulations, and accounting software/ERP systems.
• Soft Skills: Strong leadership, communication, and strategic thinking abilities. 
• Korean bilingual preferred

PHYSICAL DEMANDS

·          Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day

·          Move/Traverse: infrequently bend, stand, stoop and/or walk

·          Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds

·          Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations

·          Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far

·          Climb: occasionally ascends/descends on stairway to get to office upper and lower floors

·          Travel: up to 10% as needed

WORK ENVIRONMENT

·          Regular professional, office business setting

·          Noise level ranges from low to moderate (if in office setting)

·          Noise level ranges from moderate to high (if on construction worksite)

The anticipated starting pay range of this position, which is to be located in Cleveland, OH. The pay is only displayed for Cleveland, OH is $150,000 - $180,000 base salary per year.

The above-listed salary range is required by the Cleveland Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Cleveland, OH. Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity, skill set, education, licenses and certifications, geographic location, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package, in addition to the full range of medical, dental, and/or other benefits, dependent on the level and position offered.

FLEXRACK by Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.  As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.  Please contact us to request accommodations at

steve.kwon@qcells.com