Head of Cafe Operations

Head of Café Operations

Compensation: $125,000–$155,000 annually, depending on experience
Location: Texas; regular presence across café locations will be required
Employment Type: Full-time

About the Opportunity

A rapidly growing premium hospitality and food & beverage company is seeking a Head of Café Operations to lead operations across its expanding multi-location café portfolio.

This individual will have end-to-end responsibility for café performance, including P&L ownership, operating standards, General Manager development, reporting, customer experience, labor performance, and new-store openings.

The ideal candidate has successfully managed and scaled multiple locations, understands how to develop strong General Managers, and has built repeatable operating systems that maintain quality as a brand expands.

This is not a single-store or traditional district manager opportunity. The company needs an experienced multi-unit operator capable of creating structure, accountability, and consistent execution across the entire café organization.

What You'll Own

• Overall operational performance across all café locations
• Café-level and portfolio-level P&L performance
• Development, coaching, and accountability of General Managers
• Operating standards, procedures, and performance expectations
• Labor planning, scheduling standards, productivity, and cost management
• Customer experience and service consistency
• Food, beverage, and operating-quality standards
• Store-level KPI development and reporting
• Weekly and monthly business reviews
• Identification and correction of underperforming locations
• New-store opening readiness and execution
• Development of repeatable opening and operating playbooks
• Cross-functional coordination with finance, marketing, people operations, supply chain, and leadership
• Operational planning as the café footprint expands
• Continuous improvement of systems, workflows, and management practices

What We're Looking For

• Strong multi-unit café, restaurant, hospitality, or premium retail operations experience
• Experience managing leaders across multiple locations
• Proven P&L ownership
• Track record of scaling operations rather than simply maintaining existing locations
• Experience developing General Managers and building leadership pipelines
• Strong command of labor management, operating metrics, and store-level financial performance
• Experience opening new locations
• Demonstrated ability to standardize processes across multiple sites
• Strong analytical, organizational, and communication skills
• Comfortable operating in a high-growth environment where systems are still being built

Particularly Relevant Backgrounds

Experience with high-quality multi-unit brands such as specialty cafés, fast-casual restaurants, premium hospitality concepts, or other rapidly scaling consumer brands would be highly relevant.

Potential backgrounds may include organizations similar to Blank Street, WatchHouse, Verve Coffee, Peet's Coffee, Joe & The Juice, Sweetgreen, or comparable multi-unit operators.

The successful candidate will help build an operating platform capable of supporting a significantly larger café footprint.

Work Location: In person