Head of Carrier Relations

SUMMARY

The Head of Carrier Relations will work with sales, marketing, technology, and the business to secure the necessary insurance products to help Trove Group meet sales and revenue goals. This position will be responsible for identifying and filling gaps in carrier and product availability, negotiating contracts and working with outside carriers to assist in marketing efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own and nurture relationships with existing carriers
• Identify and secure new carrier relationships to expand product coverage and market access
• Responsible for ensuring a full footprint carriers are available (including ACA, Supplemental, MedSupp and Life carriers) in order for Trove Group to function as a Field Marketing Organization (FMO) and hit revenue targets
• Develop and implement strategies to expand carrier partnerships, improve contract terms, and enhance the FMOs access to a diverse range of insurance products and markets
• Track and report on key metrics such as submission quality, hit ratios, premium volume, and loss performance to strengthen trust and performance
• Stay current on market trends, carrier appetite shifts, and competitive dynamics
• Work with executive leaders, sales, commissions and operations teams to align carrier strategies with business goals
• Represent the company at industry events to build new relationships and promote reputation
• Meet department attendance requirements, including being prompt and available during scheduled shift
• Perform similar job-related duties and projects as assigned

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8 or more years of industry experience, with significant knowledge of health insurance for individuals and families
• A proven track record of successfully negotiating contracts at the C-suite level
• Experience with ACA, MedSupp and ancillary products including medical, dental, vision, accident plans and short-term limited duration medical
• Excellent interpersonal, verbal, and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• Ability to work independently and collaboratively with a team
• Holds self-accountable and pursues excellence
• High degree of self-motivation, discipline, and ability to meet deadlines
• Experience leading and developing an engaged team

SUPERVISORY RESPONSIBILITIES

• Manages multiple employees, both directly or indirectly
• Manage staff and conduct regular meetings
• Provide feedback and complete staff performance reviews regarding quality of work as required
• Maintain time keeping system, including edits and submissions of time sheets and approving time off requests
• Organizing workflow and ensuring direct reports understand their duties and responsibilities
• Monitor team performance and report to management on progress
• Listen to team members feedback to resolve any issues or conflicts
• Must be capable of managing staff in-person and remotely

CERTIFICATES, LICENSES, REGISTRATION

• None

PAY TRANSPARENCY

The base pay for this remote or hybrid role is: $180,000 - $220,000. You are also eligible for employee benefits medical, dental, vision, life, and participation in the company 401(k) plan. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.
• Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
• Hearing: Ability to receive detailed information through oral communication with or without correction.
• Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.

ADDITIONAL REQUIREMENTS

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among co-workers.