Head of Casualty Claims

The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.

A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value

CORE RESPONSIBILITY

Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.

KEY RESPONSIBILITIES

• Drive a closed-loop feedback system between claims, risk control, and placement.
• Align Series claims and risk control teams under a consistent casualty framework.
• Partner with risk control to prioritize interventions based on severity drivers.
• Embed claims insights into client risk control strategies.
• Deliver a combined claims + risk control value proposition to clients.
• Identify systemic loss drivers and deploy coordinated risk control initiatives.
• Translate claims trends into targeted, measurable risk control actions.
• Serve as senior escalation point for complex, high-severity casualty and product recall claims.
• Maintain senior-level relationships with carrier claims leadership.
• Support E&O mitigation through disciplined claims governance and documentation standards.
• Develop and deliver national claims training and thought leadership.