Customer/Client Research, Documentation Standards, Establish Priorities, Leadership, Risk Analysis, Risk Management
The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.
A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value
CORE RESPONSIBILITY
Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.
KEY RESPONSIBILITIES
- Drive a closed-loop feedback system between claims, risk control, and placement.
- Align Series claims and risk control teams under a consistent casualty framework.
- Partner with risk control to prioritize interventions based on severity drivers.
- Embed claims insights into client risk control strategies.
- Deliver a combined claims + risk control value proposition to clients.
- Identify systemic loss drivers and deploy coordinated risk control initiatives.
- Translate claims trends into targeted, measurable risk control actions.
- Serve as senior escalation point for complex, high-severity casualty and product recall claims.
- Maintain senior-level relationships with carrier claims leadership.
- Support E&O mitigation through disciplined claims governance and documentation standards.
- Develop and deliver national claims training and thought leadership.