HEAD OF COLLECTIONS

Allianz

Baltimore, MD

Apply

JOB DETAILS

SALARY

$145,000–$160,000 Per Year

SKILLS

Artificial Intelligence (AI), Asset Management, Bankruptcy, Brokerage, Business Processes, Business-to-Business (B2B), Case Management, Claims Processing, Coaching, Contract Requirements, Credit and Collections, Customer Escalations, Customer Experience, Customer Support/Service, Data Analysis, Documentation, Import/Export, Insurance, Interpersonal Skills, Legal, Microsoft Product Family, Operations Guidelines, Profit & Loss, QoS (Quality of Service), Quality Management, Quality Metrics, Regulatory Requirements, Resource Management, Risk, Team Lead/Manager

LOCATION

Baltimore, MD

POSTED

Today

Job Purpose: The Head of Collections is an experienced collections professional who leads a team responsible for commercial (B2B) collections across a mix of smallbalance, prelegal, legal, insolvency, import and export and escalated matters. This role sets the standard for sound collector judgment, disciplined case management, and consistent performance, while developing collectors and driving strong recovery outcomes.

Lead and oversee commercial (B2B) collections across domestic and international portfolios, ensuring appropriate strategies are applied based on case complexity, exposure, and risk.
Ensure consistent execution across all service types, including smallbalance, prelegal, legal service, and insolvency matters.
Establish clear expectations for collectability assessment, followup discipline, documentation quality, escalation, and closure decisions.
Coach collectors and managers through case reviews, reinforcing sound judgment and consistent decisionmaking.
Own team performance, including recoveries, portfolio aging, and quality of resolution.
Ensure collectors manage cases proactively and efficiently, balancing recovery outcomes with customer experience.
Step in directly on complex, sensitive, or highrisk cases when needed.
Ensure collections activities align with governance standards, internal controls, and applicable legal or regulatory requirements.
Promote strong risk and fraud awareness, ensuring potential issues are identified and escalated appropriately.
Maintain and apply a strong understanding of policy language and contractual obligations in collections, disputes, and recoverability.
Ensure collectors incorporate policy awareness into case strategy and decisionmaking.
Serve as a senior escalation point for customers, brokers, and internal stakeholders on complex or sensitive matters.
Partner closely with Claims and other teams to support aligned, wellinformed case outcomes.

Requirements:

Expert of local collection processes and good knowledge of international collection practices,
Good knowledge of Claims assessment and practices
Bachelor of Commerce or Administration
4-7 years' experience in Collections
Interpersonal skills:

- Ability to motivate people

- Ability to allocate workload and define priorities

- Ability to balance commercial and operational considerations and take action to allocate resources to favor the profitability of the business and maintain quality of service

Market knowledge

- Knowledge of Claims and Collections processes and systems

- Knowledge of Quality Standards , C&C operational guidelines

- Ability to identify mandatory documents per type of claims / collection

Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

- (Generative) Artificial Intelligence or GenAI or AI
- Data Analysis
- (Microsoft) Copilot
- ChatGPT

Total compensation range:

$145,000 - $160,000

Placement within the range provided above is based on the individual's relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:
• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

#LI-BP1

98802 | Customer Services & Claims | Management | Allianz Executive | Allianz Trade | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

About the Company

Allianz

Resume Resources

Free Resume Templates Free Resume Builder