Head of Customer Engineering, SLED Midwest, Public Sector

Google

Chicago, IL

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Business Growth, Career Development, Cloud Architecture, Cloud Computing, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Entrepreneurship, Equal Employment Opportunity (EEO), Federal Government, Government, Industry/Trade Analysis, Leadership, Market Entry Strategy, Migration Strategy, Needs Assessment, Operations Processes, Performance Management, Product Lifecycle, Regulatory Compliance, Sales, Sales Support, Small Business, State Government, Strategic Planning, Team Lead/Manager, Technical Leadership, Technical Presentation, Technical Support, United States Citizen, Willing to Travel
LOCATION
Chicago, IL
POSTED
Today
Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud architecture in a customer-facing role.
  • 3 years of experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
  • 1 year of experience managing managers.
  • Ability to travel up to 50% of the time, as required.

Preferred qualifications:

  • 5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
  • 2 years of experience using generative AI products.
  • Experience with product and solution life-cycles, building tools, architecting and developing deployments, including data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.
  • Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and leading business opportunities.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering for the SLED Midwest region, you will lead a Customer Engineering team and their manager. You will utilize a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration, remove technical impediments, and own technical relationships.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $192,000-$267,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals.
  • Foster partnerships with key customers across the book of business and provide leadership related to cloud, transformation, and relevant industry trends.
  • Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
  • Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy while working directly with our customers, partners, and prospects.
  • Work cross-functionally across Google, our partners, and the team to resolve technical roadblocks, including capacity needs, constraints, and product issues affecting customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V