Head of Customer SuccessCustomer success maven to rapidly expand vendor usageRead LessRead moreWhy this Role?Build and scale a marketplace: Our platform connects software companies who need implementation help to experts who want repeatable projects. The challenges that come with building and scaling marketplace are why we''re hiring smart individuals like yourself.Get in at the ground floor: Our team is very small, but we punch above our weight. We''ve hit an inflection point with product-market fit and are ready to scale. You will have a big hand in shaping the company as we grow.Wear many hats: We all collaborate to get the job done. It''s not uncommon to think through product features, business models, and database schemas all in the same day.ResponsibilitiesActively own the success of a portfolio of vendorsMake sure vendors are getting the most out of the Scope Platform to increase the number of projects createdEngage Vendors in regular business reviews to ensure adoption, product maturity advancement, and during customer concerns to drive rapid resolutionEstablish and grow relationships with executive sponsors and decision makersWhat we''re looking forYou have 3+ years of customer success or sales experience from a high-growth companyYou have experience developing strategies on assigned accounts to fully leverage technology solutionsYou have led projects from conception to closure, and have experience using internal resources to get things doneYou know how to build trusted relationships with executive sponsors and end usersExperience running a full sales cycleStrong written and verbal communicationsEnterprise Software account management experience with SaaS applicationsNameEmail AddressLinkedin/Github linkAnything else you''d like us to knowThanks! We''ll get in touch in less than 24 hoursOops! Something went wrong while submitting the form.