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Head of Global Sales & Customer Success

Connect Work

Los Angeles, CA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Coaching, Communication Skills, Consultative Sales, Consumer Branding, Corrective Action, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Diversity, Exceeded Sales Goal, Field Sales, Inside Sales, International Sales, Leadership, Logistics, Metrics, Negotiation Skills, Operations Management, Organizational Skills, Partner Sales, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Request for Proposals (RFP), Revenue Growth, Sales, Sales Closing Skills, Sales Management, Sales Operations, Sales Strategy, Slack, Software as a Service (SaaS), Solution Sales, Startup, Strategic Planning, Team Player, Transportation and Logistics, Willing to Travel, eCommerce
LOCATION
Los Angeles, CA
POSTED
3 days ago
Head of Global Sales & Customer Success
(Los Angeles Based)

Who are we:

Packsmith is revolutionizing e-commerce fulfillment and distribution for the next generation of brands. We are bringing e-commerce fulfillment for growing e-commerce brands into suburban homes everywhere, driven by a unique technology platform that enables unparalleled transparency, insight, and control across e-commerce logistics. We unlock faster, cheaper, and more sustainable last-mile delivery by bringing together the best of marketplace efficiency and the latest advances in platform-based SaaS.

Packsmith was founded by experienced logistics and transportation innovators from hypergrowth startups including Uber, Lyft, and Postmates. Our team includes key players from Slack, Warby Parker, Amazon, Uber, Block, GoPuff, and leading startups. Backed by top investors, Packsmith is looking for uniquely dedicated, mission-driven contributors who are ready to build what is next in e-commerce, logistics, and last-mile delivery on a global level.

About the Role

The Head of Sales & Customer Success at Packsmith is a unique opportunity to help unlock the next revolution in e-commerce and shape Packsmith's trajectory now and in the future by developing, defining, and driving our sales strategy. In this key leadership role reporting to the CEO, you will be responsible for owning, developing, and leading our fast-paced sales growth and customer success strategy in the US and beyond.

Our Head of Sales & Customer Success will be responsible for closing new brand customers in the US quickly and efficiently, managing our growing sales team across the globe, developing and scaling a fresh approach to customer success, and representing Packsmith to brands and key e-commerce audiences. The ideal candidate is an action-oriented strategic sales and partnerships leader who is driven to deliver category-defining customer experiences from outreach through to account maturity. You should be able to lead effectively, build out key sales and customer success systems from the ground up, drive sales rapidly through your network and through consistent outreach strategies, manage customer success operations at scale, and shape Packsmith's trajectory now and in the future.

What the Candidate Will Do
  • Drive top-line growth for our customer base, including setting and executing against key sales and customer success metrics (sales, customer growth, retention, and customer success).
  • Build and grow our customer accounts, US sales team, and global sales operations.
  • Exceed monthly sales targets/goals and successfully complete all activities that drive revenue generation.
  • Assess individual performance through observation and measurement, and implement corrective actions as needed.
  • Collaborate with sales, engineering, product, leadership, and brand customers themselves to find innovative solutions to key customer challenges.
  • Contribute to shaping the future vision of our startup and how we sell it to customers, partners, and other key stakeholders.
  • Lead solution and product selling in a consultative, empathetic manner
  • Develop and implement process improvements to enhance account management and customer success.
  • Handle RFP and quote activities for all sales and customer accounts
  • Conduct Monthly and Quarterly Business Reviews with accounts and internal teams.
  • Drive up customer satisfaction scores and overall customer happiness.
Qualifications
  • At least 5-7+ years of high-growth sales leadership experience in Shopify-enabled e-commerce or e-commerce logistics.
  • Proven track record of exceeding sales targets against the odds and achieving rapid revenue growth.
  • Strong background in e-commerce and e-commerce community engagement.
  • Deep experience with strong proficiency with key tools including Shopify, Hubspot, and Google Suite.
  • Proven success in developing and implementing strategic sales plans.
  • Experience in hands-on training, coaching, and development of Sales teams
  • Strong sales and negotiation skills, especially for new and innovative products.
  • Ability to collaborate with internal and external partners
  • Experience with both Field/Outside Sales & Inside Sales preferred
  • Excellent communication, organizational skills, and presentation skills.


We welcome candidates from all backgrounds, with a strong focus on diversity and customer alignment. This is a remote-first role based in Los Angeles, CA with regular domestic and some international travel (20-30%) as needed.

About the Company

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