AWS Training & Certification is transforming from a content catalog into AI-powered learning experiences for AWS customers. At the center of this transformation is Learning Architecture - the team that owns the knowledge layer every AI agent consumes: personas, skills, learning objectives, assessments, and quality rubrics.
We are looking for a Sr. Manager, Product Management - Technical (External Services) to lead the Learning Architecture team. This is a foundational leadership role. You will own the strategy, roadmap, and execution for the systems and specifications that determine what AWS learners are taught, how quality is measured, and how content scales across every product surface.
You will lead a team spanning Learning Architects, Quality & Rubric Engineering, Content AI Teammate product management, taxonomy governance, portfolio strategy, and customer insights.
Key job responsibilities
Own the knowledge layer strategy. Define and execute the product vision, including the persona framework, skills, learning objective service, assessment architecture, and quality rubric system.
Lead and develop the Learning Architect team. Build and manage a team of Learning Architects that set the standard for what a great specifications looks like. Define the operating model for how Learning Architects collaborate with AI for adaptive personalized content creation. Hire, develop, and retain world-class talent in a role that is new to the industry.
Own content product development direction and strategy for the AI agents that helps Learning Architects. Partner with Applied Science and Engineering to define the roadmap and prioritize AI capabilities.
Drive quality at scale. Own the Quality & Rubric Engine - the system that validates AI-generated output against human-calibrated standards. Set the target, build the calibration methodology, and ensure nothing ships below the quality bar. Quality is not a gate you apply at the end; it is a system you build into the architecture.
Govern the AWS skill taxonomy. Own the governed skill structure that gives AI a consistent foundation to reason. Ensure cross-persona consistency, resolve conflicts, and maintain the integrity of the taxonomy as AWS services evolve.
Define portfolio strategy. Look across all personas to identify where to invest, where to sunset, and what new roles are emerging that don"t yet have a Learning Architect assigned. Own the macro view of coverage, gaps, skills needs and shifts.
Operate as a senior leader in the Training Products org. Report to the Director of Training Products. Influence cross-org decisions on product architecture, engineering investment, and organizational design. Represent Learning Architecture in VP-level reviews. Partner with Engineering to ensure the systems your team depends on are built and maintained.