Head of Order Management

Head of Order Management

About the Role

Location

United States of America

North Carolina

Rural Hall

Remote vs. Office

Office/Site only

Company

Siemens Energy, Inc.

Organization

Gas Services

Business Unit

Central

Full / Part time

Full-time

Experience Level

Mid-level Professional

A Snapshot of Your Day

As Head of Order Management, you will sit onsite at our Winston Technology Center to lead a team of order management professionals. You will apply your expertise to build and extend a network with all interfaces to support and drive all orders for new components, repaired components and steam turbines. You will maintain a steady order flow for the factory and streamline order management as customer needs evolve. You will work with internal leadership on customer feedback, reducing lead times, and achieving cost optimization. Your background in engineering, production, SAP, supply chain, and logistics will be key to your success in this fast-paced environment.

Our Winston Technology Center located in Rural Hall, NC is a modern, 500,000-square-foot manufacturing facility on a 249-acre campus employing approximately 400 staff. We specialize in the production and repair of turbine components for the 60Hz energy market supporting large gas and steam turbines within the Gas Services Division.

How You'll Make an Impact

• Ensure efficient order management with healthy pipeline of orders.
• Technically clarify all incoming orders and quote requests to ensure a smooth order flow into the supply and manufacturing chain. Engage all stakeholders and resolve any potential disruption in the order pipeline.
• Serve as the single point of contact for all questions regarding POs and Quote Requests.
• Coordinate clarifications with Engineering, Supply, and Manufacturing to keep customers informed about potential change requirements.
• Effectively handle large scope orders/programs with complex contractual requirements and significant commercial risk to minimize potential exposure to Siemens Energy.
• Actively coordinate order pull-ins/pushouts with customer demands and financial targets for both the region, GSO, and external customers.
• Maintain issue resolutions with multiple operations including Logistics, Transportation, ECC, Engineering, Data Management, Project Management, Fleet Management, and Supply Management for on-time delivery of parts.
• Proactively advise internal customers regarding possible spare parts, modifications, or upgrade needs to minimize downstream impact in the order chain.
• Drive innovation and process improvements with a focus on digitalization and automation.

What You Bring

• 8 or more years of work experience in a relevant field and manufacturing industry.
• 2 or more years of experience or exposure to leading and/or coaching is preferred.
• Strong organizational skills and customer service experience are essential.
• A high level of proficiency in SAP (OPP & PD2), MS Excel, PowerPoint, and Word is required.
• Strong communication skills: German language skills are preferred.
• Excellent networking and collaboration skills.
• A customer-first attitude with solid product knowledge.
• Resolution and time-focused mindset with high team spirit.
• Candidates with more experience can be considered for a higher level or vice versa.
• This role involves export-controlled technologies, and as such, applicants must be a US Citizen, a US Person or a foreign citizen with proper work authorization for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Jobs & Careers: https://jobs.siemens-energy.com/jobs

Equal Employment Opportunity Statement

Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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