Communication Skills, Consultative Sales, Cross-Selling, Customer Relations, Customer Support/Service, Interpersonal Skills, Multitasking, Organizational Skills, People Management, Performance Reviews, Problem Solving Skills, Resolve Customer Issues, Retail, Sales, Staff Motivation, Staff Training, Time Management
BASIC PURPOSE OF POSITION:
To supervise teller staff and manage vault in the branch.
DUTIES OF POSITION:
- Responsible for daily supervision of teller staff.
- Monitoring teller staff's daily performance for sales and customer service.
- Verify accuracy, quality and quantity of work of teller staff.
- Responsible for vault.
- Respond to emails and reports appropriately and in a timely fashion.
- Train teller staff on all products and policies and procedures.
- Assist local branch management with annual employee reviews.
- Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
- Address questions from customers via phone, email, etc.
- Assist with other retail departmental duties, as needed.
EDUCATION/ EXPERIENCE/ SKILLS:
- College degree preferred, but not required
- Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
- Outstanding interpersonal and communications skills
- Personal characteristics:
- Results-oriented.
- Challenge-driven.
- Problem-solver.
- Proactive.
- Self-directed.
- Team contributor.
- Sound judgment.
- Attentive to detail
- Strong time-management and organization skills
- Proficient PC and technical skills necessary to perform related job duties
- Ability to interact professionally with customers and other team members
- Ability to successfully multi-task
BankFirst is an EO employer- M/F/Veteran/Disability
B
BankFirst Capital Corporation