Head Usher

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically greet guests and provide event information.
• Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
• Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
• Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
• Proactively approach guests that may have questions, difficulty, or a complaint.
• Creatively resolve complaints and/or problems.
• Identify and respond to emergencies.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
• All other duties and responsibilities as assigned.

SKILLS AND ABILITIES

• Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
• Ability to take direction well and work well with others.
• Must be able to be on time for your shift and maintain reliable attendance.
• Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.
• Work hours are event based and non-guaranteed.

WORKING CONDITIONS

• Tasks are performed with moderate supervision.
• Walking & standing occurs 95% of the time (6-8 hours per shift).
• Employees may be assigned to work positions located outside.
• Employees may be scheduled to work until 12:00am or later.
• Ability to work in a loud, fast-paced environment.
• Employee should use precautions & follow safety guidelines.