Location: Albany, NY
Compensation: $65,000 - $70,000 annually
At Pinnacle Behavioral Health, we provide individualized mental health care including therapy, psychiatric services, and innovative treatments like Transcranial Magnetic Stimulation (TMS). Our team of 30+ providers supports patients through life changes and challenges with compassion, clinical excellence, and evidence-based care.
We are a mission-driven behavioral health practice dedicated to empowering individuals toward meaningful growth and long-term well-being. As we continue to grow, we are strengthening our business office operations to better support both our patients and providers.
We are seeking a highly organized and proactive Health and Wellness Business Office Operations Manager to support administrative leadership and clinical operations in our Albany, NY office.
This role focuses on insurance coordination, provider credentialing, insurance denials management, and building scalable administrative systems that improve operational efficiency and patient experience. You will serve as a key operational partner, ensuring our internal systems run smoothly, accurately, and compliantly.
If you enjoy creating structure, optimizing systems, and supporting healthcare operations behind the scenes, this role offers meaningful impact and ownership.
Verify patient insurance coverage and payer requirements
Coordinate provider credentialing and re-credentialing with multiple insurance payers
Maintain up-to-date credentialing files, licenses, and compliance documentation
Serve as a primary administrative contact for insurance carriers
Review and manage insurance claim denials
Identify root causes of denials and coordinate corrective actions
Communicate with insurance carriers to resolve denied or delayed claims
Track denial trends and recommend workflow improvements to reduce recurrence
Build, document, and improve internal administrative systems and procedures
Create trackers, templates, process flows, and standard operating procedures (SOPs) for insurance, credentialing, and denials workflows
Identify inefficiencies and recommend practical system enhancements
Support transition to or optimization of electronic medical record (EMR) systems
Utilize and support electronic medical record (EMR) platforms
Assist with phone systems and telehealth platforms
Maintain accurate data tracking and reporting using Microsoft Excel
Support internal administrative technology workflows to ensure accuracy and efficiency
Assist with operations planning, communications, and project coordination
Prepare reports and maintain accurate operational data
Communicate professionally with providers, partners, and external stakeholders
Handle sensitive information with discretion and professionalism
Experience working with insurance processes and provider credentialing (healthcare setting preferred)
Experience managing or resolving insurance denials
Strong computer proficiency, including:
Experience supporting healthcare or behavioral health operations
Experience improving administrative systems or workflows
Be part of a collaborative, mission-driven behavioral health practice
Own and refine critical business office systems that directly impact patient care
Work alongside experienced mental health professionals
Competitive salary range of $65,000 - $70,000 annually
Pinnacle Behavioral Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.