Health Benefits Assistant

Veterans Health Administration

Little Rock, AR

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JOB DETAILS

SKILLS

Administrative Skills, Compensation and Benefits, Contact Management, Data Processing, Demographics, Department of Veterans Affairs, Develop and Maintain Customers, Documentation, Electronic Medical Records, Federal Government, Government, Health Information Management, Health Plan, Healthcare, High School Diploma, Human Resources, Information Technology & Information Systems, Insurance, Keyboards, Leadership, Legal, Medical Terminology, Onboarding, Operations Security (OPSEC), Pamphlets, Patient Care, Physician Assistant, Process Capability, Registered Nurse (RN), Regulations, Reimbursement, Reporting Skills, Secondary School, Social Work, United States Citizen, Vaccination, Veterans Benefits

LOCATION

Little Rock, AR

POSTED

Today

Summary

This position is located in the Eligibility Center of the Central Business Office (CBO) at Central Arkansas Veterans Healthcare System (CAVHS) under the direct supervision of the Eligibility Center Supervisor. The incumbent continuously embraces and supports the CAVHS mission,vision, and core values.

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Duties

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Serve as technical expert providing enrollment and eligibility guidance to service and facility leadership.
Responsible for entering demographic, insurance, and income information into the Veterans Enrollment System (VES) for maintaining critical contact and reimbursement processes.
Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners,Dietitians, Social Workers, and other administrative and professional staff throughout CAVHS area transitioning patients identified as ineligible for VA patient care.
Skill in interpreting computer generated reports and understanding data processing capabilities is essential.
Must be proficient in utilizing other eligibility software such as Veterans Information System (VIS), Veterans Benefits Management System (VBMS), Veterans Enrollment System (VES), Individual Longitudinal Exposure Record (ILER) and Computerized Patient Record System (CPRS) to appropriately enroll eligible beneficiaries for health care benefits.
Provides input during team meetings; performs administrative follow-up actions; sharing information and collaborating with the medical team to ensure continuity of care.
Supports the management information components of all health eligibility related programs

within the HCS.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility.

Virtual: This is not a virtual position.

Position Description/PD#: Health Benefits Assistant/PD04833A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2026.

You may qualify based on your experience and/or education s described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

Maintains patient/customer database, used to track eligibility, enrollment status, demographic information(address, phone, emergency contact information);
Prepares written documents such as correspondence, memorandum, reports, pamphlets and etcetera of a routine nature;
Verifies eligibility/entitlement for benefits for all applicants using various methods;
Familiar with medical terminology and communicates with patients that are presenting for admissions, applies policies, laws, and regulations to daily.

OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite. This education must have been obtained in an accredited business or technical school, junior college, college or university. Note: Transcripts are required.

OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have an Equivalent combination of successfully completed post-high school education (beyond the second year of first 60 semester hours) and specialized experience which meet the total experience requirements for this grade level. Note: Transcripts are required.

Physical Demands:

Incumbent functions in a high stress area where there is constant demand for accuracy and services. Workload is varied and may require extended periods of standing, reaching, bending, stretching, walking and carrying light loads of supplies and light items such as paper, books or small equipment parts. Eye strain is not uncommon since a great deal of time is spent inputting data into a computer. Extensive use of the computer/keyboard as well as telephone are involved.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

Veterans Health Administration

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