Job Description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Position Summary:
The primary responsibility of the Revenue Cycle Financial Representative supporting the UNC Health Billing Customer Service Call Center - Billing is to support high-volume inbound patient calls-averaging 45-60 calls per day and contributing to over 40,000 monthly contacts. These calls range from simple payment transactions to complex billing inquiries involving insurance, Explanation of Benefits (EOBs), estate matters, and collections. This is a call center representative position with a structured schedule in a high pressure environment.
This role supports both hospital and physician billing (HB and PB), serving as a key resource for patients seeking resolution to billing/financial concerns.
Key Responsibilities:
Training & Work Environment:
Other Information
Other information:
Education Requirements:
High school diploma or GED.
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Knowledge/Skills/and Abilities Requirements:
Excellent interpersonal, verbal and written communication skills.
Excellent listening skills, and organizational skills.
Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation.
Intermediate knowledge of CPT and ICD-9 codes.
Advanced knowledge of insurance billing, collections and insurance terminology.
Ability to work in fast pace environment and prioritize and manage multiple tasks.
Healthcare terminology.
Customer Service skills.
Computer knowledge: MS Word, Excel, and Outlook.
Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Customer Service Call Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.84 - $26.77 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.